Hybrid Sales Manager

at Pacific Health Group

• Job title: Sales Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $69,500 - $74,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Diego, United States

About the role

• Sales Manager leading inside and outside sales at Pacific Health Group, focused on community-based health services and member engagement through strategic partnerships.

Responsibilities

• Lead, coach, and manage both the Inside Sales (OTMs) and Street Outreach (Outside Sales) teams.
• Establish clear goals, KPIs, and accountability structures for both departments.
• Conduct performance reviews, training sessions, and regular team meetings focused on skill development and motivation.
• Foster collaboration across departments to ensure outreach and community efforts align with PHG’s mission and enrollment targets.
• Oversee call-based and digital outreach campaigns focused on health plan–assigned member rosters.
• Develop and implement retargeting sequences and workflows to re-engage members who were previously unresponsive or partially enrolled.
• Design outreach scripts, campaign messaging, and workflows that align with health plan guidelines and PHG’s values.
• Track metrics such as call volume, engagement rates, conversion ratios, and monthly targets.
• Collaborate with OTMs to optimize messaging, address member barriers, and improve communication efficiency.
• Manage the Street Outreach Team responsible for in-person, community-based engagement.
• Build and sustain referral channels through Community-Based Organizations (CBOs), faith-based groups, shelters, and other partner networks.
• Identify and cultivate partnerships that support member acquisition and retention goals.
• Oversee field presence at events, fairs, community centers, housing facilities, and clinics.
• Encourage and guide the team to host and attend events that strengthen PHG’s brand visibility and community trust.
• Track performance through partnership outcomes, event-generated leads, and conversion metrics.
• Develop annual and quarterly sales strategies for both departments based on member data, health plan priorities, and community insights.
• Collaborate with the analytics and operations teams to refine lead targeting and sequencing.
• Ensure all outreach activities are documented accurately in CRM systems (e.g., Monday.com or similar).
• Prepare monthly performance reports and deliver insights to leadership regarding campaign performance, outreach ROI, and partnership outcomes.
• Represent Pacific Health Group at key meetings, community events, and partnership gatherings.
• Build and maintain strong relationships with health plans, CBOs, and local leaders to expand PHG’s reach.
• Support partnership onboarding and collaboration efforts with internal operations and contracting teams.

Requirements

• Proven leadership and team management capabilities.
• Excellent communication and interpersonal relationship-building skills.
• Strategic, analytical, and results-oriented mindset.
• Strong organizational and problem-solving abilities
• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Meet).
• Experience with CRM and project management tools (e.g., Monday.com, Salesforce).
• Knowledge of workflow automation and call campaign management preferred.
• 5+ years in sales, outreach, or business development (healthcare or related industry preferred).
• Proven experience managing inside and outside sales or outreach teams.
• Demonstrated success in achieving sales or engagement targets.
• Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field (preferred).

Benefits

• 160 Hours of Paid Time Off (PTO)
• 12 Paid Holidays per year, including your birthday and one floating holiday after 1 year of employment
• 4 Paid Volunteer Hours per Month to support causes you care about
• Bereavement Leave, including Fur Baby Bereavement
• 90% Employer-paid Employee-Only Medical Benefits
• Flexible Spending Account (FSA)
• Short-Term & Long-Term Disability | AD&D
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• Monthly Stipend
• Opportunities for professional development and internal growth
• Employee Discounts via Great Work Perks and Perks at Work
• Quarterly In-Person Events