Sales Coach improving performance of telecom sales agents through targeted coaching and feedback. Responsible for compliance, KPI tracking, and collaboration with team members in a fast - paced environment.
About the role
- Sales Excellence & Training Partner focused on supporting sales performance through training initiatives for MOTODYNAMICS brands. Driving continuous improvement and adherence to sales standards across branches.
Responsibilities
- *Key responsibilities:*
- Create and deliver structured training programs on cross-selling and upselling, value-based selling, and customer interaction
- Facilitate onboarding and recurrent training for new and existing sales team members
- Evaluate training effectiveness using feedback, assessments, and sales KPIs
- Partner with Area Sales Managers to identify training needs based on performance trends
- Act as a role model for customer-first behaviors and service excellence
- Review and analyze sales performance, conversion trends, and customer insights (NPS, Google Reviews) to identify performance gaps
- Collaborate with Area Sales Managers to align branch-level sales performance and identify opportunities for improvement
- Conduct regular on-site quality checks across the branch network to ensure compliance with sales processes, service standards, and brand guidelines.
- Monitor branch adherence to new Standard Operating Procedures (SOPs), tools, and training updates.
- Contribute to building a culture of accountability, high-quality services, and operational excellence
Requirements
- 7+ years of experience in classroom training (sales and customer service) and performance support roles within fast-paced, customer-oriented environments (e.g. retail, hospitality, or services)
- Proven experience to design and deliver effective training programs that drive measurable performance improvement
- Strong analytical mindset with the ability to interpret sales performance data and customer insights
- Organized, proactive, and eager to learn from cross-functional collaboration
- Passionate about customer experience team development, and continuous improvement
- Willingness to travel frequently across the branch network for on-site training and quality assessments
Benefits
- What’s in it for you:
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas & Europe 2024) and be part of our unique culture
- The opportunity to work and grow within a Group that drives change
- *Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity, Trust, Respect, and Excellence.*
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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