Sales Excellence & Training Partner focused on supporting sales performance through training initiatives for MOTODYNAMICS brands. Driving continuous improvement and adherence to sales standards across branches.
Responsibilities
*Key responsibilities:*
Create and deliver structured training programs on cross-selling and upselling, value-based selling, and customer interaction
Facilitate onboarding and recurrent training for new and existing sales team members
Evaluate training effectiveness using feedback, assessments, and sales KPIs
Partner with Area Sales Managers to identify training needs based on performance trends
Act as a role model for customer-first behaviors and service excellence
Review and analyze sales performance, conversion trends, and customer insights (NPS, Google Reviews) to identify performance gaps
Collaborate with Area Sales Managers to align branch-level sales performance and identify opportunities for improvement
Conduct regular on-site quality checks across the branch network to ensure compliance with sales processes, service standards, and brand guidelines.
Monitor branch adherence to new Standard Operating Procedures (SOPs), tools, and training updates.
Contribute to building a culture of accountability, high-quality services, and operational excellence
Requirements
7+ years of experience in classroom training (sales and customer service) and performance support roles within fast-paced, customer-oriented environments (e.g. retail, hospitality, or services)
Proven experience to design and deliver effective training programs that drive measurable performance improvement
Strong analytical mindset with the ability to interpret sales performance data and customer insights
Organized, proactive, and eager to learn from cross-functional collaboration
Passionate about customer experience team development, and continuous improvement
Willingness to travel frequently across the branch network for on-site training and quality assessments
Benefits
What’s in it for you:
Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas & Europe 2024) and be part of our unique culture
The opportunity to work and grow within a Group that drives change
*Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity, Trust, Respect, and Excellence.*
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