Sales & Account Manager focused on client relationships and revenue growth in fintech sector. Engaging inactive clients and identifying upselling opportunities for long-term retention.
Responsibilities
Manage a portfolio of existing clients, ensuring high satisfaction and long-term retention.
Drive client activation by encouraging usage of the company’s fintech products and services.
Identify cross-selling and upselling opportunities based on client needs and product offerings.
Build strong, trust-based relationships with clients through regular communication and follow-ups.
Collaborate with the onboarding and customer support teams to ensure a smooth client experience.
Analyze client performance and usage data to identify trends and suggest improvement actions.
Achieve monthly and quarterly retention and activation targets.
Prepare and present regular account performance reports to management.
Maintain accurate records of all account activities in the CRM system.
Stay updated on market trends, competitors, and fintech solutions to effectively communicate value propositions to clients.
Requirements
Bachelor’s degree in Business, Marketing, or a related field.
2–4 years of experience in **account management, customer retention, or B2B sales**, preferably in a **fintech or SaaS environment**.
Strong communication, negotiation, and relationship-building skills.
Excellent command of **English and Arabic** (written and spoken).
Results-driven with a proactive and client-focused mindset.
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