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About the role
- Responsible Gaming Analyst safeguarding player well-being by monitoring at-risk behaviors at ComeOn Group. Engaging directly with players while ensuring compliance with responsible gaming practices.
Responsibilities
- Collaborate with the RG team to manage daily operations and investigate cases escalated by Customer Experience (CX) and other operational teams.
- Monitor player behavior to identify signs of problem gambling or risky activity using available tracking tools.
- Conduct detailed risk assessments to determine appropriate interventions.
- Engage with at-risk players via email and phone, providing guidance on responsible gaming tools and resources.
- Offer empathetic support while addressing RG concerns effectively.
- Leverage behavioral tracking tools and solutions to enhance both personal and team performance in RG case management.
- Contribute to the development and refinement of RG processes and policies.
- Assist in preparing detailed RG reports to meet regulatory requirements.
- Take an active role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.
Requirements
- Fluent in the English language, both written and spoken.
- At least 1 year experience in iGaming with a minimum of 6 months in a customer-facing role
- Experience in effectively analysing player data and making inferences regarding risk warnings
- Have an understanding of the regulatory frameworks connected to the licences the company holds
- Interested in the psychology behind gambling and specifically problem gambling
- Excellent analytical and communication skills
- Problem-solving skills
- Attention to detail
- Flexible thinking
Benefits
- A competitive remuneration package including a company bonus scheme! 💰
- Fantastic quarterly team events and weekly company events 😎
- A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
- Wellbeing allowance
- A comprehensive, International Private Health Insurance
- Breakfast at the office on Tuesdays
- Lunch at the office on Mondays and Wednesdays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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