Continuous Monitoring Analyst at Leidos, an industry leader in digital and mission innovations. Adapting strategies to outpace competitors while ensuring mission success.
About the role
- Responsible Gaming Analyst safeguarding player well-being by monitoring at-risk behaviors at ComeOn Group. Engaging directly with players while ensuring compliance with responsible gaming practices.
Responsibilities
- Collaborate with the RG team to manage daily operations and investigate cases escalated by Customer Experience (CX) and other operational teams.
- Monitor player behavior to identify signs of problem gambling or risky activity using available tracking tools.
- Conduct detailed risk assessments to determine appropriate interventions.
- Engage with at-risk players via email and phone, providing guidance on responsible gaming tools and resources.
- Offer empathetic support while addressing RG concerns effectively.
- Leverage behavioral tracking tools and solutions to enhance both personal and team performance in RG case management.
- Contribute to the development and refinement of RG processes and policies.
- Assist in preparing detailed RG reports to meet regulatory requirements.
- Take an active role in RG-related projects aimed at improving tools, processes, and overall player protection strategies.
Requirements
- Fluent in the English language, both written and spoken.
- At least 1 year experience in iGaming with a minimum of 6 months in a customer-facing role
- Experience in effectively analysing player data and making inferences regarding risk warnings
- Have an understanding of the regulatory frameworks connected to the licences the company holds
- Interested in the psychology behind gambling and specifically problem gambling
- Excellent analytical and communication skills
- Problem-solving skills
- Attention to detail
- Flexible thinking
Benefits
- A competitive remuneration package including a company bonus scheme! 💰
- Fantastic quarterly team events and weekly company events 😎
- A one-time bonus to help you set up a comfortable workstation at home (we’re truly Hybrid!)
- On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere 🌎
- Wellbeing allowance
- A comprehensive, International Private Health Insurance
- Breakfast at the office on Tuesdays
- Lunch at the office on Mondays and Wednesdays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior MI Analyst ensuring accurate and trusted Management Information for Operations at Hiscox UK. Collaborating with MI and Data Engineering teams to enhance reporting standards and quality.
Analyst position in Revenue Management Strategy at Greystar managing real estate services and supporting revenue optimization. Collaborate with team members and property managers for effective service delivery.
Junior Cashback Analyst managing cashback - related processes for Samsung customers across Europe. Collaborating with stakeholders and ensuring timely completion of project deliverables.
Organizational Analyst focused on ensuring structural efficiency and governance at Volkswagen Caminhões e Ônibus. Engaging in job evaluation and organizational planning for sustainable transportation solutions.
Senior Analyst at Waystar focusing on financial analysis and forecasting processes. Collaborating with cross - functional leaders to enhance planning accuracy and efficiency.
Service Desk Analyst resolving user issues and providing technical support at Severn Trent. Engaging with Service Assurance and managing high priority incidents for effective service restoration.
Analysta de Controles Internos responsible for audits and risk management at Tecban, simplifying financial processes for clients across Brazil.
Analista de Relacionamento com Cliente na Construtora Tenda melhorando a experiência do cliente. Interagindo com diversas áreas e gerenciando reclamações.
Analyst at PulteGroup handling moderately complex applications, providing technical support, and leading IT projects. Engaging in team initiatives while ensuring defect management and testing.