Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
About the role
- Resource Manager overseeing operations and team resourcing for Engage's global operations. Ensuring efficient project management and resource allocation in Bangalore with a focus on media production.
Responsibilities
- Active management of team resourcing on a daily and weekly basis, dealing with competing deadlines across a varied client base across global offices
- Assigning resources in accordance with their availability, skillsets and previous experience, working with Client Services and department heads to manage their requirements
- Overall responsibility for Salesforce (Certinia) resource management system including assigning resource to projects, creating all new projects and ensuring all staff are capturing correct timesheet information
- Understanding our workforce and who we have available to book on projects
- Monitor and managing employees' workload and capacity
- Managing resource conflicts
- Overseeing project timelines and workflow management to ensure risks around meeting deadlines are minimised
- Ensure all booked resources (permanent and freelance) are in the system and work with HR to check contracts
- Capacity planning across short, mid and long term, including making recommendations for longer term resourcing needs and supporting management with business cases
- Submit all paperwork with regards to requests for additional resource
- Work with other areas of the business to assess if resources can be shared (including offering spare capacity from Engage to other areas of Brave Bison)
- Prepare reports from Certinia to help review the servicing of client accounts and overall utilisation of teams
- Work with new business teams to understand potential resource requirements
- Collaborate with HR regarding staff training needs and finance with regards to payroll and payments
- Understanding of labour laws (in different markets) as well as resource management trends
Requirements
- Previous experience as a project/resource manager essential
- Able to perform under pressure, manage multiple tasks and to work to tight timescales
- Experience using Salesforce (Certinia) or equivalent resource management tool to high standard
- Critical thinking, analytical and forecasting skills
- Proven Project Management skills and robust processes
- Experience working in media production would be highly beneficial
- Strong decision making, organisational, planning and problem solving skills with ability to identify and prioritise critical issues
- Be a good communicator with strong relationship management skills
- Great team player with the social skills to go with it
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
- Equipment allowances
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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