Customer Journey Manager focusing on technology and integration within Data team for Credit Cards Platform. Collaborating across functions to optimize customer journeys and improve their experience.
About the role
- Release Manager at dcbel coordinating software releases and managing deployment risks. Collaborating with teams to optimize energy technology solutions in the residential sector.
Responsibilities
- Collaborate with development teams to plan and schedule software releases and ensure alignment with product goals and timelines
- Oversee the implementation of software changes, ensuring they are correctly tested, documented, and deployed with minimal disruption to end-users
- Coordinate the release schedule, required resources, infrastructure updates, pre-production environments
- Communicate release plans and changes to internal and external stakeholders (B2C & B2B)
- Identify and mitigate risks related to releases
- Develop rollback strategies in case of deployment issues
- Monitor releases post-deployment to identify and resolve any issues or bugs
- Ensure that feedback loops are in place for future improvements
- Level 3 support: technical investigation of reported issues before they are escalated to development teams
Requirements
- Proven experience as a Release Manager or in a similar software development role
- Strong understanding of the software development lifecycle and release management best practices
- Experience with Cloud, version control systems, CI/CD pipelines, and release automation tools
- Practical knowledge and skills in planning, testing, deploying, and managing firmware updates for connected devices is a big asset
- Excellent project management skills, with the ability to juggle multiple releases and deadlines
- Ability to manage and mitigate risks effectively
- Experience as a software developer is a big asset
- Bilingual English and French
Benefits
- Full benefits package including Health insurance
- Health virtual care
- Employee stock options plan (ESOP)
- Flexible hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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