About the role

Rehabilitation Consultant providing comprehensive rehabilitation services to clients and collaborating with case managers. Empowering clients towards recovery and return to work in a dynamic environment.

Responsibilities

Engage plan members through open and respectful verbal and written communication to understand the medical, social, and personal dimensions of their workplace absence.
Conduct assessments to obtain information and ensure a complete understanding of the absence and types of support required to assist with vocational planning, in keeping with the terms of the group insurance contract.
Identify, actively assess and manage medical and non-medical influencing factors pre- and post-disability, functional capability, as well as restrictions and limitations, to better understand what support is needed to impact on and achieve return to work focused outcomes.
Collaborate and provide high quality customer service to our internal and external partners, such as: plan members, their health care practitioners, plan sponsors, DCMs, internal partners, and other stakeholders (lawyers, etc.).
Create action plans and communicate progress towards recovery, while maintaining confidentiality, privacy, and addressing business needs.
Develop and maintain outcome-focused case management plans to help clients return to work.
Empower the client to take ownership of their health and recovery by providing them the tools and resources.
Contribute to a dynamic work environment by identifying opportunities to improve and processes and customer service delivery.

Post secondary education with preference in Human and Health Science/Psychology or Sociology/Disability Management or vocational background
Regulated health care background, or Training in a vocational rehabilitation profession CCRC (Canadian Certified Rehabilitation Counselor) / RRP (Registered Rehabilitation Professional) / CVRP (Certified Vocational Rehabilitation Professional) designation or working to achieve one
NIDMAR Certification - Certified Return to Work Coordinator (CRTWC) or Certified Disability Group disability insurance experience
Experience with case management of complex claims
Excellent listening skills, capacity for empathy and ability to influence others
Excellent written and verbal communication skills; ability to adapt communication style for a range of needs
Effective interpersonal skills including negotiation and facilitation
Resourceful and collaborative with the ability to work independently and with self-direction
Able to manage time effectively and efficiently
Proactive, creative, and innovative case management skills
Stellar customer service skills
Computer literacy/savvy; knowledge of Microsoft Office Suite (Outlook, MS Teams), SharePoint, Internet, etc.
Valid driver’s license and access to a vehicle.

Comprehensive benefits
Retirement & stock investment
Pay for performance reward
Wellness programs, benefits, and health incentives
Paid vacation based on experience and additional days to support family care and personal emergencies
Time off for enrichment experiences through a Sabbatical program
Investment in not-for-profit organizations that are important to you.