Consultant leading training and development initiatives for Municipal Licensing and Standards in Toronto. Responsible for designing, delivering and evaluating training programs across various roles.
About the role
- Supporting procurement operations and Procure-to-Pay processes using Coupa platform. Daily user support and process automation to enhance operational efficiency.
Responsibilities
- Support Procurement operations and Procure-to-Pay (P2P) processes on the Coupa platform.
- Provide daily user support.
- Perform simple operational configurations.
- Assist with process automation initiatives.
- Monitor system activities.
- Contribute to process smoothness, efficiency, and compliance.
- Act as first-level support for user questions and platform-related tickets.
- Track and support the flow of requisitions, purchase orders, contracts, and sourcing processes in Coupa.
- Perform basic system administration tasks, such as profile adjustments, permission settings, and approval flow configuration.
- Assist suppliers with access to and use of the Supplier Portal.
- Maintain documentation, training materials, and user guides for the tool.
- Participate in identifying and addressing recurring errors in P2P process flows.
- Collaborate with Procurement and Finance teams to ensure process compliance.
- Support testing of new system features and updates.
- Help generate and monitor operational indicators, such as KPIs and SLAs.
- Contribute to identifying process automation opportunities and support automation (RPA) initiatives to improve operational efficiency.
Requirements
- University degree in progress or completed in Business Administration, Engineering, Information Technology, or related fields.
- Basic understanding of Purchasing, Procurement, or Accounts Payable.
- Familiarity with ERP systems or procurement platforms.
- Good organizational skills, analytical capability, and clear communication.
- Experience with Coupa or similar procurement platforms.
- Basic knowledge of the Procure-to-Pay (P2P) process flow.
- Initial knowledge or experience with process automation (RPA) and automation tools.
- Proactive attitude and willingness to learn.
- Attention to detail and good time management.
- Collaborative mindset and focus on internal customer service.
- Practical, solution-oriented problem-solving skills.
- Strong verbal and written communication skills, with the ability to lead and participate in meetings with business stakeholders.
Benefits
- N/A
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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