Hybrid Consultant – Training & Development

at City of Toronto

• Job title: Consultant – Training & Development
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$94,905 - CA$128,386 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Toronto, Canada

About the role

• Consultant leading training and development initiatives for Municipal Licensing and Standards in Toronto. Responsible for designing, delivering and evaluating training programs across various roles.

Responsibilities

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Develops and delivers training that supports quality client service.
• Models leadership behaviours in the workplace and in the classroom.
• Identifies training and development needs within the division.
• Works proactively with management to assess and identify root cause of performance issues.
• Consults with managers and supervisors to identify required and actual performance.
• Develops and conducts training evaluations and related activities.
• Develops and implements a learning plan for staff returning to work after an extended absence.
• Delivers training in response to evaluation outcomes.
• Provides on-site training and support for new technologies and business changes.
• Undertakes research and analysis on issues related to workplace training.

Requirements

• Post secondary education in Human Resources, Adult Education, Educational Technology, or Instructional Design or equivalent combination of education and related experience.
• Considerable experience in large complex organizations developing learning implementation strategies.
• Considerable experience designing, delivering and evaluating course/curriculum classroom-based learning and/or e-Learning.
• Experience coordinating and scheduling large-scale, enterprise-wide or cross-divisional training programs.
• Demonstrated experience in sourcing, procurement and management of vendors is considered an asset.
• Knowledge of bylaws, policies and standard operating procedures to design, develop, facilitate and evaluate training for service operations will be considered an asset.
• Strong customer service, stakeholder and relationship management skills.

Benefits

• Health insurance
• Professional development opportunities
• Paid time off
• Flexible working arrangements.