Senior Director executing media relations and communications efforts for public affairs. Leading narratives and managing key accounts in a hybrid environment.
About the role
- Regional Service Director at Progress Residential, overseeing operations and training for single-family rental homes. Supporting regional objectives and enhancing service standards across multiple markets.
Responsibilities
- Provides operational analysis, guidance, subject matter expertise, training and follow-up needed to achieve the MSA and company goals
- Assists in establishing policies, processes, procedures and standards for Service and Turns
- Provides support to the Regional Director/VP and helps establish the strategic direction of company goals, initiatives and processes
- Ensures that appropriate and consistent business requirements are established and met within the group
- Plays a critical role in the roll-out and training of policies and procedures for the company
- Optimizes performance and results as the Subject Matter Expert for all RTS related operations
- Identifies Best Practices and promotes a culture of innovation to improve processes/procedures, while recognizing and rewarding top performance
- Guides the market RTS personnel to reduce volume and timelines of homes in down status
Requirements
- High School graduate required
- College degree preferred
- 15 or more years of experience as a residential regional maintenance supervisor; regional or director level experience is required
- Experience in managing multiple staff members over a geographic region
- Extensive knowledge of scoping, contracting, plumbing, electrical, HVAC, flooring, appliances, landscaping, irrigation systems and pricing as they relate to single family residential homes
- Mastery of general IBC building codes and rental property health and safety regulations
- Excellent oral and written communication
- Ability to work efficiently and to multi-task
- Proven record of working independently and with minor supervision
- Must have a valid Driver’s License and reliable transportation
- Must be willing to travel 50% or more depending on the needs of the Markets
- Ability to work flexible hours which may include some weekends and after-hours emergencies
- Advanced computer skills. Experience in Excel, Word, Outlook, PowerPoint, Salesforce and Yardi Voyager preferred
Benefits
- Comprehensive healthcare coverage for you and your family
- Parental leave
- Paid time off
- 401k match
- 10 paid holidays
- Competitive compensation including a performance-based bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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