About the role

  • Provides operational analysis, guidance, subject matter expertise, training and follow-up needed to achieve the MSA and company goals
  • Assists in establishing policies, processes, procedures and standards for Service and Turns
  • Provides support to the Regional Director/VP and helps establish the strategic direction of company goals, initiatives and processes
  • Ensures that appropriate and consistent business requirements are established and met within the group
  • Plays a critical role in the roll-out and training of policies and procedures for the company
  • Optimizes performance and results as the Subject Matter Expert for all RTS related operations
  • Identifies Best Practices and promotes a culture of innovation to improve processes/procedures, while recognizing and rewarding top performance
  • Guides the market RTS personnel to reduce volume and timelines of homes in down status

Requirements

  • High School graduate required
  • College degree preferred
  • 15 or more years of experience as a residential regional maintenance supervisor; regional or director level experience is required
  • Experience in managing multiple staff members over a geographic region
  • Extensive knowledge of scoping, contracting, plumbing, electrical, HVAC, flooring, appliances, landscaping, irrigation systems and pricing as they relate to single family residential homes
  • Mastery of general IBC building codes and rental property health and safety regulations
  • Excellent oral and written communication
  • Ability to work efficiently and to multi-task
  • Proven record of working independently and with minor supervision
  • Must have a valid Driver’s License and reliable transportation
  • Must be willing to travel 50% or more depending on the needs of the Markets
  • Ability to work flexible hours which may include some weekends and after-hours emergencies
  • Advanced computer skills. Experience in Excel, Word, Outlook, PowerPoint, Salesforce and Yardi Voyager preferred

Benefits

  • Comprehensive healthcare coverage for you and your family
  • Parental leave
  • Paid time off
  • 401k match
  • 10 paid holidays
  • Competitive compensation including a performance-based bonus

Job title

Regional Service Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job