Regional Service Director at Progress Residential, overseeing operations and training for single-family rental homes. Supporting regional objectives and enhancing service standards across multiple markets.
Responsibilities
Provides operational analysis, guidance, subject matter expertise, training and follow-up needed to achieve the MSA and company goals
Assists in establishing policies, processes, procedures and standards for Service and Turns
Provides support to the Regional Director/VP and helps establish the strategic direction of company goals, initiatives and processes
Ensures that appropriate and consistent business requirements are established and met within the group
Plays a critical role in the roll-out and training of policies and procedures for the company
Optimizes performance and results as the Subject Matter Expert for all RTS related operations
Identifies Best Practices and promotes a culture of innovation to improve processes/procedures, while recognizing and rewarding top performance
Guides the market RTS personnel to reduce volume and timelines of homes in down status
Requirements
High School graduate required
College degree preferred
15 or more years of experience as a residential regional maintenance supervisor; regional or director level experience is required
Experience in managing multiple staff members over a geographic region
Extensive knowledge of scoping, contracting, plumbing, electrical, HVAC, flooring, appliances, landscaping, irrigation systems and pricing as they relate to single family residential homes
Mastery of general IBC building codes and rental property health and safety regulations
Excellent oral and written communication
Ability to work efficiently and to multi-task
Proven record of working independently and with minor supervision
Must have a valid Driver’s License and reliable transportation
Must be willing to travel 50% or more depending on the needs of the Markets
Ability to work flexible hours which may include some weekends and after-hours emergencies
Advanced computer skills. Experience in Excel, Word, Outlook, PowerPoint, Salesforce and Yardi Voyager preferred
Benefits
Comprehensive healthcare coverage for you and your family
Parental leave
Paid time off
401k match
10 paid holidays
Competitive compensation including a performance-based bonus
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