About the role

Director of Housing & Supportive Services overseeing shelter and housing programs for Dakota Woodlands. Managing operations, staff, and service delivery to support families experiencing homelessness.

Responsibilities

Oversee day-to-day operations of the shelter and housing programs, ensuring efficiency in client move-ins and move-outs.
Ensure programs align with best practices in supportive housing and case management.
Manage communication with county and supportive housing workers, ensuring smooth collaboration.
Oversee the client store and essential needs services, ensuring families have access to necessary supplies.
Develop and monitor program budgets, ensuring efficient use of resources.
Ensure adherence to all regulatory compliance standards and grant requirements.
Monitor policy changes and advocate for legislation supporting housing services.
Implement data tracking systems to evaluate program success and client progress.
Monitor program performance metrics and outcomes to ensure effectiveness and support grant reporting requirements.
Research and implement best practices in program delivery to improve service quality and client outcomes.
Work with leadership to align programs with strategic organizational goals.
Develop strategies to ensure programs are culturally competent, inclusive, and equitable.
Utilize technology to streamline program delivery and enhance reporting efficiency.
Provide strategic direction for client programming and ensure alignment with Dakota Woodlands’ mission, trauma-informed care model, and long-term client stability goals.

Bachelor’s degree in a related field and six (5) years of experience in a senior management position or an equivalent combination of education and experience.
Proven history of consistent and stable employment.
Four (4) years of experience supervising full-time staff.
Excellent professional written and verbal communication skills.
Proven ability to work effectively in a diverse team environment and manage multiple high-priority projects simultaneously.
Demonstrated understanding of program management and evaluation in an outcomes-based framework.
Effective supervisory, administrative, and organizational skills.
Confident and comfortable in public speaking and representing Dakota Woodlands in various forums.
Competence in advocacy with a demonstrated ability to identify issues and execute plans to address them.
High level of computer literacy, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and financial competency in managing program budgets.
Ability to train, supervise, and motivate staff.
Demonstrated knowledge and experience in direct service programs and/or case management.
Ability to maintain collaborative partnerships, both internal and external to the organization.
Commitment to the mission and values of Dakota Woodlands.