Manage the country Tasker Success Managers within the matrixed management framework and contribute actively to their development and progression
Directly manage two regional team members responsible for regional program execution, performance, and special projects
Set OKRs and provide regular feedback on team members’ performance; advise Success Managers on supply alignment plays and incentives
Grow and deepen the Tasker Success Books of Business to increase jobs, invoices, retention, and revenue
Define and set a strategy around European supply, including programs and initiatives leveraging global best practices with local nuances
Maintain metrics and analysis of team performance and provide regular reporting through written analysis and performance reports
In partnership with country Tasker Success Managers, track regional and local market analytics evaluating key health metrics
Work with Country Managers to ensure supply needs are met in each country and align Tasker Success activities with country plans
Collaborate with global Tasker Operations and cross-functional teams (Country Managers, Partnerships, Marketing, Product) to action on key market opportunities
Work with North American counterparts to inform global supply strategy and advance Tasker Success innovation
Support European markets to reach optimized maturity where supply and demand are self-fulfilling, achieving dominant market share and brand position
Reports to the Senior Director of Global Tasker Operations with matrixed reporting to the VP of Europe; this is a supervisory role
Requirements
A Bachelor’s degree in Business, Economics, Psychology, or a related field, or equivalent experience
7+ years of experience in Operations, Supply Chain, Marketplace Operations, or similar fields, or a business unit with revenue and growth-based goals
At least 5 years of direct and indirect people management experience
Proficiency with data tools like Looker, Sigma, and/or SQL
Eligible to work in the UK; employer will not sponsor a visa for this role
Data-driven and strong data storytelling skills
Experience setting OKRs, measuring impact, and coaching teams
Strong cross-functional influencing and communication skills
Highly organized, detail-oriented, and customer-centric mindset
Benefits
Employer-paid health insurance
401k match with immediate vesting for US-based employees
Generous and flexible time off
2 company-wide closure weeks
Taskrabbit product stipends
Wellness, productivity, and education stipends
IKEA discounts
Reproductive health support
Hybrid work with regular in-person connection (2 days/week in London)
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