About the role

Operations Specialist ensuring efficient execution of global ratings processes at S&P Global. Collaborating with teams to improve operations and meet customer needs.

Responsibilities

Complete key steps of the end-to-end ratings process for low and medium complexity jobs independently with pace and precision to meet customer needs.
Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs.
Show proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work.
Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
Voice continuous improvement needs, participate in problem-solving, and process improvement efforts to live the ROS mission and achieve the ROS vision.
Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs.

A Bachelor’s degree is required.
At least one year of applicable professional experience in operations or a client-facing role.
Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output.
Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required.
Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required.
Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment.
A strong ability to guide and influence colleagues and stakeholders is required.
Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution.

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.