Supervisor leading JetBlue's Airport and Ground Operations teams. Ensuring customer satisfaction and operational efficiency while maintaining safety standards in a fast - paced environment.
About the role
- Operations Specialist ensuring efficient execution of global ratings processes at S&P Global. Collaborating with teams to improve operations and meet customer needs.
Responsibilities
- Complete key steps of the end-to-end ratings process for low and medium complexity jobs independently with pace and precision to meet customer needs.
- Support team priorities, including job processing, continuous improvement, and change management, with pace and quality to meet customer needs.
- Show proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work.
- Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
- Voice continuous improvement needs, participate in problem-solving, and process improvement efforts to live the ROS mission and achieve the ROS vision.
- Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs.
Requirements
- A Bachelor’s degree is required.
- At least one year of applicable professional experience in operations or a client-facing role.
- Must be able to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output.
- Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required.
- Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required.
- Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment.
- A strong ability to guide and influence colleagues and stakeholders is required.
- Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Job title
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Experience level
Salary
Not specified
Degree requirement
Location requirements
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