Visual Department Manager at The Paper Store enhancing customer shopping experiences and leading a high - performing team. Responsible for service, operations, and strategic sales initiatives.
About the role
- The Family Rapid Re-Housing Case Manager provides support for families experiencing homelessness. Operating in Loudoun County, the role focuses on securing stable housing through case management.
Responsibilities
- Provide relational and responsive case management support to each family and empower and support clients in their successful completion of their identified goals
- Review referrals and speak with families to determine program eligibility and assess household needs.
- With each assigned family, develop Housing First focused service plans which are individualized to the household’s unique housing need; assist each household through the housing location process
- Complete any relevant assessments or referrals needed to support the client’s housing
- Once housing is secured, partner with families to outline what supports are needed to address housing barriers and needs, and to develop an agreed upon plan to achieve housing related goals and to maintain housing stability
- Assist family in securing needed or requested basic needs items and services such as clothing, employment opportunities, benefits, health resources, employment, childcare, educational resources, etc.
- Work to collect financial information from families as well as formulate a working budget with them
- Acting as Housing Locator, communicate and establish working relationships with local landlords to negotiate lease terms and advocate on behalf of clients
- Assist Shelter Case Managers in housing location for their clients
- Assist with developing a rental assistance package for all clients utilizing a variety of funding sources, properly document the distribution of funds, and lead the recertification process if families require additional funds to maintain housing.
- Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies to ensure clients receive needed services in a timely manner
- Assure that all relevant information pertaining to families is disseminated to all appropriate staff members in a timely manner
- Encourage and support the families to focus their efforts on attaining the objectives specified in their Service Plan
- Assist clients in planning for discharge from the program
- Document contact with all families in a timely manner (within 24 hours) using internal tracking methods, participants files and HMIS as required
- Maintain complete participants records in accordance with agency and best practice standards
- Maintain current knowledge and ability to implement emergency procedures including responsibilities as a mandated reporter.
- Be on call as directed by supervisor
- Participate in staff meetings and trainings as directed by supervisor
- Commit to being a continuous learner; study best practices implemented by Shelter House and Loudoun County DFS and collaborate with program management to implement
- Safely utilize Shelter House owned vehicles to drive clients to various locations
- Ensure compliance with all agency policies
- Proficiently operate a personal computer, fax, printer, copier, and Microsoft Office products (email, calendar, drive, etc.).
- Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
- Perform other duties deemed necessary to support the program and agency
Requirements
- A bachelor's degree in human services/ related field or commensurate experience
- 1+ years of case management/ direct services/other related experience
- Strong written and oral communication skills
- Ability to prioritize competing priorities and make sound judgements
- Ability to complete tasks while navigating frequent interruptions
- Ability to deliver creative, resourceful solutions to unique challenges
- Strong organizational and time management skills
- Valid Driver’s License and reliable transportation
- Ability to Drive a 15-passenger van
- Willingness to work evenings and weekends when needed
- Flexibility to work outside of normal business hours when needed (7am-7pm)
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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