QA Engineer focusing on both manual and automation testing for software solutions at Atlas Systems Inc. requiring 4 to 6 years of experience in Bangalore or Chennai.
About the role
- Quality Engineer driving effectiveness and efficiencies to improve product quality and customer experience at Emerson. Collaboration with cross-functional teams to meet customer expectations is key.
Responsibilities
- Efficient Customer Quality Issue Management
- Develop, monitor, and present key internal metrics to track first time and ongoing Quality at NI.
- Provide regular communication to stakeholders and customers through formal communication plans to assure clarity on status, next steps, and resolution of issues.
- Drive root cause analysis to identify permanent corrective actions to prevent issues from recurring.
- Ensuring Customer Success and Satisfaction: Understands customer sentiment by meeting with customers, conducting interviews & surveys, visiting customer sites, etc.
- Ownership of Customer Communication (Recalls, Notifications, & Product Change Notifications). Understands customer sentiment by meeting with customers, conducting interviews & surveys, visiting customer sites, etc.
- Lead the organization to proficiently execute RCCA activities (8D, 3L5W, 5Why, FMEA) and the application of other Quality tools to foster a culture of continuous improvement in terms of quality, cost, and efficiency.
Requirements
- Authorized to work in the United States without sponsorship now and in the future
- Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Benefits
- We provide a variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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