Quality Assurance Intern providing support in cGMP Quality Systems, document reviews, and compliance checks. Collaborating with teams on quality initiatives and assisting in various testing programs.
About the role
- Quality Assurance & Customer Support Specialist reviewing field work for accuracy and providing customer communication support. Involved in quality assurance and light administrative tasks.
Responsibilities
- Review and quality-check completed field work orders for accuracy and completeness
- Verify device reads, meter numbers, and associated documentation against expected system data
- Review and validate photographic evidence to ensure installations meet required standards
- Identify discrepancies or errors and document findings clearly for correction or follow-up
- Maintain accurate records and tracking logs related to quality assurance reviews
- Answer inbound customer calls professionally as needed
- Place outbound confirmation calls to customers with existing appointments (no cold calling)
- Provide clear, courteous communication regarding upcoming visits or schedule confirmations
- Perform general administrative support tasks as assigned
- Adapt to changes in systems, procedures, and project requirements
Requirements
- Exceptional attention to detail and ability to perform repetitive review tasks accurately
- Strong organizational, time management, and data verification skills
- Clear verbal and written communication skills
- Comfortable reviewing photos, system data, and documentation for accuracy
- Ability to work independently and stay focused on quality-driven tasks
- Customer-focused mindset with professionalism and patience
- Basic proficiency in Microsoft Word and Excel
- High school diploma or equivalent required
- Previous quality assurance, data review, administrative, or customer service experience preferred
- Experience in utility, field services, or work order-based environments preferred
- Familiarity with call center or customer scheduling processes preferred
- Experience reviewing documentation or photos for compliance or quality standards preferred
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
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