Respond to document and information requests for all internal and external audits
Preform monthly RIC audits of 5 key internal controls related to order management processes
Prep team for onsite audits (internal and external), including following up to ensure training is completed
Conduct regular compliance audits by reviewing phone and email interactions to ensure quality, consistency, and adherence across all teams.
Provide feedback and identify coaching opportunities for training
Ensure all quality-controlled training documents are reviewed on a regular basis and kept up to date
Use existing data from multiple sources to analyze and identify common trends amongst team members and host training sessions for an order management department focusing on processes, technology, and soft skills
Work across multiple teams and collaborate to drive compliance and improve processes.
assist with review and release of credit, debits, rebills, and DMCs as-needed
Requirements
3 to 5 years of related education and experience
2+ years of previous training experience
Previous experience managing a quality program/audits
Strong computer skills, knowledge in Windows applications
Strong problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills, able to multitask and prioritize tasks
Able to work in a team environment, be flexible, reliable and supportive
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