Hybrid Quality Compliance and Training Professional

Posted last month

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About the role

  • Respond to document and information requests for all internal and external audits
  • Preform monthly RIC audits of 5 key internal controls related to order management processes
  • Prep team for onsite audits (internal and external), including following up to ensure training is completed
  • Conduct regular compliance audits by reviewing phone and email interactions to ensure quality, consistency, and adherence across all teams.
  • Provide feedback and identify coaching opportunities for training
  • Ensure all quality-controlled training documents are reviewed on a regular basis and kept up to date
  • Use existing data from multiple sources to analyze and identify common trends amongst team members and host training sessions for an order management department focusing on processes, technology, and soft skills
  • Work across multiple teams and collaborate to drive compliance and improve processes.
  • assist with review and release of credit, debits, rebills, and DMCs as-needed

Requirements

  • 3 to 5 years of related education and experience
  • 2+ years of previous training experience
  • Previous experience managing a quality program/audits
  • Strong computer skills, knowledge in Windows applications
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Strong organizational skills, able to multitask and prioritize tasks
  • Able to work in a team environment, be flexible, reliable and supportive
  • Minimal travel required

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term and short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time

Job title

Quality Compliance and Training Professional

Job type

Experience level

Mid levelSenior

Salary

$64,500 - $96,700 per year

Degree requirement

Bachelor's Degree

Location requirements

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