Analyst in Quality Assurance supporting Quality Assurance activities within Information Technology at Fulton Bank. Collaborating with stakeholders to review requirements and assess the quality of solutions.
About the role
- Quality Assessor responsible for customer service performance reporting and consistency. Working in Lagos to enhance customer service quality and team effectiveness.
Responsibilities
- Create reports that reflect agents' performance.
- Report agent and team’s performance to the management.
- Provide customer insights reports to management.
- Participate in calibration sessions to maintain consistency in internal evaluations.
- Accompany evaluations with meaningful and constructive feedback.
- Discuss and explain feedback with agents in regular meetings.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Assess agents’ interactions based on internal standards.
- Provide data on customer experience feedback and agent behavior.
Requirements
- Have 2-3 years as a Quality Assessor or Call Center personnel.
- Can Comfortably Speak both Hausa and Yoruba fluently
- Have a bachelor's Degree or its equivalent in a Communication or Business related field.
- Are passionate about positively impacting the lives of rural consumers.
- Work well with others and also have great people skills to mentor your team to deliver on expectations.
- Are comfortable working with Powerpoint and MS Excel?
- Have outstanding customer service skills and dedication to providing exceptional customer care.
- Have exceptional listening skills.
- Good with Data.
- Have good knowledge of customer relationships or customer service practices.
- Can adapt well to change and successfully set and adjust priorities as needed.
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Quality Engineer responsible for supplier performance monitoring and compliance audits. Collaborating with suppliers to ensure quality standards in automotive sector.
Intermediate QA ensuring accuracy and reliability of integrations in foodservice technology for healthcare. Collaborating with teams to validate data flows and improve reporting processes.
Quality Assurance Analyst helping Patreon improve content moderation and creator safety. Supporting a platform where creators earn through memberships and direct sales.
Primary Metallurgical QA Professional ensuring compliance with metallurgical processes at Metallus. Overseeing chemical and testing application aspects of primary steelmaking for various products in a manufacturing plant.
Senior QA engineer at Barco responsible for testing applications and ensuring quality in a collaborative team environment. Requires strong skills in automation and CI/CD tools.
Supplier Quality Engineer providing quality engineering support during product launch processes. Collaborating with suppliers and the USA quality engineer to ensure product quality and compliance.
QA Chapter Lead developing skills in testing, guiding a community of experts at Vodafone in high impact digital and core IT platforms. Inspiring knowledge transfer and innovation in testing practices.
Quality Assurance Associate at Lilly providing quality support for drug product manufacturing and batch disposition in pharmaceuticals. Ensuring adherence to quality systems for external manufacturers with a focus on compliance and continuous improvement.
Quality Engineer at Brink responsible for maintaining ISO 9001 standards and improving production processes. Work collaboratively within the quality team to support and advise on critical processes.