Manual QA Engineer responsible for thorough testing of digital banking platforms at fintech startup. Collaborating closely with teams to deliver world - class banking experiences.
SF
Hybrid Director, Quality Assurance – Fidelity Workplace Consulting
Posted 2 hours ago
About the role
- Director of Quality Assurance at Fidelity managing quality strategy for retirement plan administration solutions. Leading QA team and driving quality enhancements across delivery processes.
Responsibilities
- Own the QA Strategy & Operating Model
- Design a risk-based quality framework aligned to business outcomes, client commitments, and regulatory expectations
- Define governance, entry/exit criteria, sign-off standards, and release readiness processes
- Establish methods that verify technical correctness (e.g., automation, integration, ETL-ELT/data pipeline testing) and business integrity
- Create reference datasets, reasonableness checks, reconciliations, sampling strategies, and controls for complex client customizations
- Hire, mentor, and develop a high-performing QA team; create role definitions, career paths, and a culture of learning, empowerment, and clarity
- Drive adoption of automation, test data management, defect taxonomy, triage, and root-cause analysis
- Establish and track KPIs: defect escape rate, DRE (Defect Removal Efficiency), test coverage
- Partner Across the Business
Requirements
- 10+ years in quality assurance or audit, including leading risk/quality assessments
- Demonstrated success building QA functions and transforming testing processes
- Experience in retirement plan administration or financial services strongly preferred
- BA/BS/MIS degree (or equivalent)
- Proven leadership across diverse teams and complex programs; strong communication, judgment, and stakeholder management
- Experience with automation tools , CI/CD-aligned testing, and data/ETL validation
- Comfortable in fast-paced, evolving environments; passionate about product quality , customer experience , and efficiency
- Jira (and Confluence) experience a plus
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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