Senior QA Engineer dedicated to manual testing for Pepperstone's fintech mobile trading application. Collaborating with Product and Tech teams for quality assurance and test planning in agile sprints.
SF
Hybrid Director, Quality Assurance – Fidelity Workplace Consulting
Posted 2 months ago
About the role
- Director of Quality Assurance at Fidelity managing quality strategy for retirement plan administration solutions. Leading QA team and driving quality enhancements across delivery processes.
Responsibilities
- Own the QA Strategy & Operating Model
- Design a risk-based quality framework aligned to business outcomes, client commitments, and regulatory expectations
- Define governance, entry/exit criteria, sign-off standards, and release readiness processes
- Establish methods that verify technical correctness (e.g., automation, integration, ETL-ELT/data pipeline testing) and business integrity
- Create reference datasets, reasonableness checks, reconciliations, sampling strategies, and controls for complex client customizations
- Hire, mentor, and develop a high-performing QA team; create role definitions, career paths, and a culture of learning, empowerment, and clarity
- Drive adoption of automation, test data management, defect taxonomy, triage, and root-cause analysis
- Establish and track KPIs: defect escape rate, DRE (Defect Removal Efficiency), test coverage
- Partner Across the Business
Requirements
- 10+ years in quality assurance or audit, including leading risk/quality assessments
- Demonstrated success building QA functions and transforming testing processes
- Experience in retirement plan administration or financial services strongly preferred
- BA/BS/MIS degree (or equivalent)
- Proven leadership across diverse teams and complex programs; strong communication, judgment, and stakeholder management
- Experience with automation tools , CI/CD-aligned testing, and data/ETL validation
- Comfortable in fast-paced, evolving environments; passionate about product quality , customer experience , and efficiency
- Jira (and Confluence) experience a plus
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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