Demand Analyst providing analytical expertise and support in demand planning at Seco. Collaborating with teams to ensure effective forecasting and continuous improvement in the supply chain processes.
About the role
- Quality Analyst supporting sales team ensuring call, email, and process quality. Driving improvements in customer experience and sales outcomes through systematic evaluation and coaching.
Responsibilities
- Monitor and score calls, emails, and CRM processes against established Quality Assurance (QA) rubrics and standards.
- Identify key coaching themes, produce detailed QA reports, and recommend actionable performance strategies to leadership.
- Conduct regular calibration sessions with Team Leads and Trainers to ensure consistent scoring and quality standards.
- Track adherence to required talk tracks, discovery standards, and effective objection handling techniques.
- Validate compliance with all relevant data handling, brand, and communication guidelines.
- Partner on root-cause analysis initiatives and continuous improvement projects across the sales floor.
- Other applicable duties as assigned.
Requirements
- 2+ years of experience in sales QA, revenue operations, or a support Quality Assurance environment.
- Strong attention to detail, coupled with the ability to write clear, actionable coaching feedback.
- Experience with call recording/QA platforms and CRM reporting tools.
- Understanding of digital media sales motions and standard sales stages.
- Experience building formal QA scorecards and running calibration sessions.
- Knowledge of compliance and brand standards within B2B marketing contexts.
- Analytical skills for trend analysis and turning data into actionable insights.
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Analista de clima y cultura en Promart, gestionando clima laboral y comunicación interna. Proponiendo estrategias y liderando iniciativas para fortalecer la cultura organizacional.
Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
Senior Analyst responsible for monitoring credit and decision models, ensuring compliance and accuracy at Synchrony. Collaborating with stakeholders and utilizing advanced analytical skills for performance tracking.
Market Analyst role with EIT RawMaterials, analyzing market data and trends for strategic minerals. Collaborating on EU - Australia partnership project to drive sustainable critical mineral development.
Spanish Cryptologic Language Analyst in a dynamic team supporting National Security objectives. Processing language materials in support of SIGINT operations.
Senior Strategy Analyst driving data - driven strategy and insights for Credit Acceptance's auto lending business. Leading strategic analyses and collaborating with cross - functional teams to shape initiatives.
Senior Analyst managing business consultancy for CVS Health's care management. Collaborating with cross - functional teams to ensure compliance with Medicaid contracts and improve business processes.
New Business Intake Analyst performing client conflict searches and data entry for a leading law firm. Engaging in extensive research to support client matter management processes.
Senior Investigations Analyst conducting complex digital investigations and forensic analyses for Corebridge Financial. Leveraging advanced tools to uncover evidence and support legal processes in corporate investigations.