IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
About the role
- EVV Helpdesk Specialist providing technical assistance to providers and addressing system issues. Collaborates with the customer support team and ensures compliance with federal mandates.
Responsibilities
- Provide coverage of the EVV Provider Helpdesk phone and e-mail queues
- Provide technical assistance to providers, addressing system and user issues
- Work collaboratively with Alliance’s Provider Network EVV Coordinator to monitor the EVV Provider Network email inbox
- Assist with onboarding new EVV providers
- Answer and track queries, addressing system and user issues in a timely and professional manner
- Serve as a liaison between Alliance Health and HHAeX Exchange Support Help Desk and HHAeX Client Success team
- Manage records and reports activities involving implementation of EVV program objectives
- Write, edit, or coordinate the preparation of correspondence, reports, or other printed material
Requirements
- High School diploma or equivalent and three (3) years of office experience; or Bachelor’s degree in Business or a closely related field
- Microsoft Office skills, including Word and Excel
- Knowledge of office management techniques
- Excellent organizing skills
- Excellent oral communication skills
- Ability to do calculation, summarize, compile and tabulate numerical material
- Ability to maintain work standards of programs activities
- Ability to analyze and correct errors
- Ability to work in a fast paced work environment on multiple projects
Benefits
- Medical
- Dental
- Vision
- Life
- Long Term Disability
- Generous retirement savings plan
- Flexible work schedules including hybrid/remote options
- Paid time off including vacation, sick leave, holiday, management leave
- Dress flexibility
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