Hybrid Property Field Claims Manager – Kansas, Missouri

at American Family Insurance

• Job title: Property Field Claims Manager – Kansas, Missouri
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $86,000 - $142,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wichita, United States

About the role

• Property Field Claims Manager overseeing a team of adjusters for American Family Insurance. Leading compliance and performance in claims handling while fostering a collaborative work environment.

Responsibilities

• provides leadership and management direction to a team of Property Field Adjusters
• directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company
• creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion
• works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development
• actively contributes to division or department leadership team
• communicates and supports organization mission, vision, values, policies, and practices
• supports an environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory
• foresees issues that may require intervention
• develops and shares innovative and effective solutions for dealing with problems, situations and conflicts
• complies with Unfair Claims Practices Acts and ensures handling of claims in good faith
• adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics
• responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies
• establishes, communicates, and implements departmental plans, objectives, and strategies
• participates as member of the management team

Requirements

• demonstrated experience providing customer-driven solutions, support or service
• demonstrated effective leadership skills
• demonstrated ability to work independently at a location removed from immediate supervision
• solid knowledge of property casualty insurance/claim industry and regulatory environment
• demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions
• demonstrated comprehensive knowledge of office and field claim handling processes
• demonstrated thorough understanding policy language, coverages and underwriting intent
• demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance
• obtain state specific property casualty claims licensing as required

Benefits

• comprehensive medical, dental, vision and wellbeing benefits
• competitive 401(k) contribution
• a pension plan
• an annual incentive
• 9 paid holidays
• a paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave