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Hybrid Property Field Claims Manager – Kansas, Missouri
Posted 3 weeks ago
About the role
- provides leadership and management direction to a team of Property Field Adjusters
- directs conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company
- creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion
- works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development
- actively contributes to division or department leadership team
- communicates and supports organization mission, vision, values, policies, and practices
- supports an environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory
- foresees issues that may require intervention
- develops and shares innovative and effective solutions for dealing with problems, situations and conflicts
- complies with Unfair Claims Practices Acts and ensures handling of claims in good faith
- adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics
- responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies
- establishes, communicates, and implements departmental plans, objectives, and strategies
- participates as member of the management team
Requirements
- demonstrated experience providing customer-driven solutions, support or service
- demonstrated effective leadership skills
- demonstrated ability to work independently at a location removed from immediate supervision
- solid knowledge of property casualty insurance/claim industry and regulatory environment
- demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions
- demonstrated comprehensive knowledge of office and field claim handling processes
- demonstrated thorough understanding policy language, coverages and underwriting intent
- demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance
- obtain state specific property casualty claims licensing as required
Benefits
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- a pension plan
- an annual incentive
- 9 paid holidays
- a paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
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