Banking Center Manager at Prosperity Bank overseeing operational efforts and ensuring compliance. Directing staff and providing services to customers in Midland, TX.
About the role
- General Manager managing swim school operations, increasing enrollment and ensuring profitability. Overseeing aquatics programs and engaging the local community effectively.
Responsibilities
- Are you passionate about making a positive impact on children's lives?
- As General Manager, you will lead a diverse team, manage 4-wall swim school operations, and increase sales through enrollment while ensuring profitability.
- Oversee our expanding aquatics programs, ensure a safe and clean environment, deliver a world-class customer experience, and engage the local community effectively.
- This role will be crucial in locally and nationally growing our brand and delivering consistent brand standards.
- Operations Management
- Class Scheduling: Effectively manage scheduling and staffing levels to meet business demands and class mix.
- Risk Management and Compliance: Ensure all operations comply with local, state, and federal regulations, including safety standards, health codes, and employment law.
- Facilities: Ensure ongoing maintenance, cleanliness, and brand standards, including the interior, exterior, pool, and pump room are maintained.
- Safety: Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.
- Financial Acumen Reporting: Leverage financial data and reporting to build and execute strategies to deliver the expected outcomes with revenue and profitability.
- Labor Management: Effective use of labor to maximize utilization and class mix.
- Budget Management: Monitor expenses while balancing the brand standards and financial outcomes.
- Cost Control: Implement cost-saving measures without compromising the quality of the services or the brand.
- Employee Management Hiring & Staffing: Manage recruitment, post jobs, interview, and oversee onboarding to integrate new employees while also effectively planning succession.
- Training & Development: Provide initial training for new staff and ongoing education and development for all team members to enhance skills and stay current with standards.
- Retention-Focused: Cultivate a positive, inclusive workplace culture that encourages staff retention through team building, recognition, and growth opportunities.
- Culture of Performance: Provide employees with ongoing coaching, feedback, and support to foster continuous improvement and professional growth.
- Customer Experience Customer Satisfaction: Deliver a world-class customer experience, leveraging Net Promoter Score (NPS) to measure effectiveness and adjust where needed.
- Customer Retention: Ensure consistent execution of processes to drive customer engagement and retention.
- Customer Follow-Up: Manage all customer requests effectively and promptly, as well as feedback from social platforms.
- Customer Reviews: Actively obtain customer feedback and reviews on platforms like Google, Yelp, and local landing pages to boost enrollment and SEO engagement.
- Marketing & Community Engagement Local Marketing: Develop and implement a local marketing strategy to promote the school’s programs and ensure continuous growth and community involvement.
- Social Media Management: Create and manage social media posts on relevant platforms to encourage customer interaction, engagement, and enrollment.
- Competitive Awareness: Maintain a competitive advantage in the community through competitive analysis, pricing research, and staying informed about new openings.
- Community Relations: Build and maintain relationships with local businesses to enhance community visibility and create cross-promotional opportunities.
- Hosted Location Management (Non-Dedicated Facilities): A non-dedicated facility is where swim lessons are held at a fitness center or hotel pool.
- Relationships: Cultivate a collaborative relationship with the hosted partner to ensure ease of operations.
- Compliance: Ensure the execution of the master agreement with the hosted partner.
Requirements
- 3-5 years of management experience leading large teams. (30+ employees)
- High school diploma or equivalent required; a bachelor’s degree in recreation, sports management, business administration, or a related field is preferred.
- Strong written and verbal communication skills.
- Ability to multi-task in a fast-paced environment while being agile and taking initiative.
- Strong critical thinking skills and proactive approach to problem-solving.
- Must be able to lift 30 lbs. and be on your feet for long periods.
- CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)
- Lifeguard and Certified Pool Operator certifications preferred.
- Aquatics management or swim instruction experience is a plus.
Benefits
- Paid Training
- Daily Pay available
- SafeSplash® Brands Curriculum Certification
- Bonuses
- Opportunities
- Flexible Hours
- Free Swim Lessons for immediate family of employees
- Career Growth
- Health Insurance
- Paid-Time Off
- 401k
Job title
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Experience level
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Degree requirement
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