Customer Resolution Manager tracking customer complaints to improve service quality at TIAA. Collaborating across departments to ensure positive customer experiences and compliance with regulations.
About the role
- Project Manager engaged in planning, executing, and controlling engineering projects. Bridging communication between customers, suppliers, and internal departments in a hybrid role.
Responsibilities
- With your commitment and passion for technology, you plan, execute and control projects
- Taking budget and quality requirements into account, you ensure timely delivery of your projects
- Always attentive to detail, you identify project risks and develop effective mitigation strategies
- Through your open and communicative manner, you act as the link between customers, suppliers and internal departments
Requirements
- Completed technical education (HTL, FH, university) in Mechanical Engineering, Plant Engineering, Mechatronics, or a related field
- Ideally several years of experience in project management within a technical environment
- You work independently, in a structured and goal-oriented manner
- Experience with at least one CAD software (CATIA, NX, Inventor, etc.)
- Good communication skills in German and English
- Willingness to travel: moderate travel is desirable
Benefits
- Remote work / Home office
- Flexible working hours
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