Project Manager overseeing the planning and delivery of multi-site IT technology projects. Managing client onboarding, infrastructure upgrades, and ensuring quality in a client-centered environment.
Responsibilities
Manage the full lifecycle of IT projects for clients, including multi-site deployments, migrations, upgrades, etc.
Plan, schedule, and coordinate internal and/or external resources to ensure projects meet scope and quality standards
Track and report progress across concurrent projects using ConnectWise Manage, Smartsheet, and any related/required tools
Lead client onboarding and MSP transitions and coordinate with internal teams and external vendors for technology installations and site readiness activities, ensuring smooth handoffs and minimal disruption
Serve as the primary client contact, providing regular updates, managing expectations, and resolving issues proactively
Collaborate closely with engineering, service delivery, procurement, and field teams to align priorities and maintain project momentum
Identify and manage project risks, documenting key changes, timelines, and deliverables
Contribute to process improvement efforts and maintain accurate project documentation
Represent the company professionally in all client and team interactions
Other duties and tasks as assigned
Requirements
Bachelor’s degree in Business, Information Technology, or related field; or equivalent work experience
PMP, CAPM, or equivalent project management certification a plus
ITIL experience or certification a plus
3–5 years of project management experience in an IT services or MSP environment preferred
Proven track record managing multi-site deployments – projects with a focus on infrastructure upgrades and MSP clients preferred
Experience coordinating with multiple cross functional teams with a preference for projects involving engineering, procurement, field, and third-party vendor teams
Strong understanding of IT language and processes, including networking, cabling, servers, and end-user technologies
Experience with ConnectWise Manage or similar PSA tools preferred
Skilled in using Smartsheet or other project management software for planning and reporting
Excellent communication and interpersonal skills, with the ability to manage client relationships and cross-functional collaboration effectively across all levels
Exceptional organizational, problem-solving, and time management abilities
Comfortable interpreting technical details and translating them into clear plans for non-technical stakeholders
Proven ability to build trust, motivate diverse teams, and maintain composure in dynamic environments
Benefits
Health care benefits (medical, dental, and vision)
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