Manage and deliver digital projects on a local & global level
Coordinate day to day scope of eCom/WHS.com photo and video creation on a seasonal basis
Manage daily incidents to ensure Digital assets with errors are updated asap to drive conversion/sales and prevent returns (focus on imagery)
Report on KPIs for all studios and follow up to continuously improve so markets can go-live on-time to drive sales
Take into consideration the global Styleguide directions
Act as a contact in stakeholder and photo studio communication
Support with day to day business for increased requirements from key markets (focus on Asian markets)
As conflicts and escalations arise within projects, contribute to the identification of solutions and in their resolution in a timely and appropriate manner
Manage change within projects and ensure changes are smoothly and successfully implemented to achieve lasting benefits
Drive continuous improvement of products, processes or systems within the project scope
Monitor project variables (cost, effort, scope, etc.) against plan in order to implement corrective or preventive actions
Coordinate internal and external resources to support project execution
Ensure optimal allocation and utilization of team capacity
Manage vendor relationships on location, particularly for all shooting-related inquiries
Serve as the primary liaison for local stakeholders (markets include Japan, China, Hong Kong, South Korea)
Communicate effectively with sponsors and stakeholders throughout the project lifecycle
Resolve conflicts and escalate issues when necessary
Manage change processes to ensure smooth implementation and lasting impact
Share market insights regularly with internal teams and cross-functional counterparts
Monitor project costs and ensure alignment with committed budgets
Conduct engagement reviews and validate quality assurance compliance
Track key project variables (cost, effort, scope) and implement corrective actions as needed
Own budget responsibilities including forecasting and vendor cost management
Conduct all activities as a Single POC / Hub for product sample readiness among Japan local stakeholders (DC/Warehouse, Brand & Channel)
Lead sample delivery for production (ordering, tracking, etc) with the global Product Availability team
Handle customs-related sample issues and requests
Analyze data to monitor product availability and agency performance
Serve as main contact for photo studio sample coordination
Manage sample orders for the local “buy ready” range collaborating with local stakeholders (shipping, returning to DC, SAP transaction)
Maintain sample data in Cataligent and across any required internal systems (SAP, Power BI etc.)
Track, update, and respond to all sample-related queries for studio and local teams
Support incident-related sample management
Address sample queries from studio and regional stakeholders (Japan, China, Hong Kong, South Korea)
Coordinate seasonal product returns from the studio
Drive process improvements and cross-functional workflow optimization for sample management
Support the shift toward agile working models and facilitate adoption
Help shape the demand and delivery process within Digital Content
Collaborate with Analytics to build market-specific business cases
Recommend rollout priorities based on market potential
Partner with IT to develop platform capabilities aligned with business needs
Requirements
University degree in Business, Communication, IT, or related field
5+ years of project management experience
1–3 years working within relevant digital ecosystems
Experience in Finance is a plus
Proven ability to work with diverse stakeholders across functions and seniority levels
Strong analytical and numerical capabilities
Proficiency in MS Office (Word, Excel, PowerPoint)
Solid understanding of IT fundamentals
Fluent in English and Japanese, both written and spoken
SAP experience is a plus
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Willingness to travel domestically and internationally
Job title
Project Manager, Global Digital Product Presentation
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