Senior Project Manager advancing AI strategies for Contact Center with Zurich in Frankfurt. Focus on developing and optimizing AI - Agents and enhancing customer experiences.
About the role
- Project Manager closely working with Programme leadership to shape and complete large-scale initiatives at Flutter. Driving transformation and delivering measurable benefits in a global organization.
Responsibilities
- Ensure we start, implement and optimise transformations well
- Support planning, execution, and governance of large-scale programmes or projects, ensuring delivery within scope, time, and budget constraints
- Coordinate cross-functional teams, providing direction and motivation to ensure successful execution
- Develop and maintain roadmaps, in partnership with programme manager, ensuring alignment with business objectives and key priorities
- Identify, assess, and mitigate low level risks, ensuring proactive issue resolution
- Manage workstreams and deliverables successfully, fostering collaboration and effective ways of working
- Proactively gather and make sense of a vast amount of information from a wide range of sources, and provide clear insights and storytelling to support decision making
- Establish and monitor critical measures to track the project’s success and report progress to programme leadership
- Drive continuous improvement by bringing together lessons learned and implementing standard methodologies in the project
- Ensure compliance with regulatory, governance, and quality standards throughout the programme lifecycle
- Comfortable leading a small team and providing hands-on execution
Requirements
- Experienced in a Project Manager role preferably within Consumer, Retail, Tech, Gaming or eCommerce industries.
- Expertise in project management methodologies.
- Excellent engagement skills across organisational levels.
- Comfortable navigating a global organisation and collaborating with cross-functional teams.
- Ability to coordinate multiple capabilities, manage workstreams and work in a fast-paced environment.
- Experience with financial and budget tracking management.
- Problem-solving, decision-making, and analytical skills.
- Excellent communication and delivery capabilities in project delivery.
- Experience with business change management.
- Proven experience within project delivery roles.
- PRINCE2, PMP, Agile, MSP, or equivalent project management certification.
- Experience working in a highly regulated environment.
- Familiarity with digital transformation or technology enabled projects.
- Consulting experience is a plus.
Benefits
- Bonus scheme
- Uncapped holiday allowance
- Enhanced pension scheme
- Private healthcare
- Life assurance
- Income protection
- Hybrid working
- £/€1,000 annual self-development learning fund
- Invest via the Flutters Sharesave Scheme
- Paid volunteering days
- Enhanced parental leave
- Wellbeing fund (£/€250 a year)
- Recognition programs
- Gym membership, discounts, vouchers and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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