Project manager for After Sales ensuring quality and customer satisfaction in construction projects. Leading technical supervision and addressing project issues post-handover.
Responsibilities
Technical support for ongoing projects and warranty cases
Analysis of construction-related issues and management of defect remediation processes
Coordination of the implementation of measures until successful resolution
Conducting on-site inspections as needed
Close collaboration with internal departments, partners and contractors
Managing the ticketing system and transparent tracking of all customer inquiries
Requirements
Solid technical background in construction (e.g., civil engineering, architecture, building technology)
Experience in site management, project management or after-sales management
Knowledge of construction execution, construction law and warranty management
Ability to communicate technical topics clearly
Willingness to travel within northern and central Germany
Valid driver's license (Class B)
Benefits
Competitive salaries
Hybrid working arrangements to support work–life balance (family, hobbies and work)
Cutting-edge tech stack with hardware requests fulfilled
Professional development and training opportunities
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