Hybrid Project Delivery Consultant

at StarRez, Inc.

• Job title: Project Delivery Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Project Delivery Consultant leading end-to-end multiple StarRez projects. Providing expertise and consulting on StarRez software solutions and housing industry knowledge.

Responsibilities

• Successful management of multiple concurrent StarRez projects and related activities
• Prepare and conduct professional training and consulting sessions (Onsite and Remote)
• Provide customers with subject matter and business process consultations
• Work with customers and StarRez teams to design integration of StarRez software with other systems
• Apply expertise and project management skills to guide the project team
• Provide subject matter expertise and direction to the Sales/Community Relations team
• Accurately capture and document customer requirements and specifications
• Act as central stakeholder management between StarRez and the client
• Respond to internal and external requests in a timely and professional manner
• Liaise with all internal teams to ensure work is done within the scope and on schedule
• Create and maintain project schedules and project documentation
• Ensure that internal processes and systems are accurately kept up to date
• Regularly report to the team manager or project manager and escalate issues as required
• Represent the company at industry events, with occasional travel required (up to 30%).

Requirements

• Excellent written and verbal communication skills
• Self-motivated, disciplined, and able to work independently and as a part of a team
• Detail oriented with an understanding of the importance of producing project documents
• Ability to successfully build strong relationships with all stakeholders
• High level of productivity and ability to manage competing priorities
• Ability to prioritise tasks and set, manage, and meet deadlines
• Clear communication of complex subjects to stakeholders with varying levels of competency
• Ability to provide resolution and/or escalation of customer concerns in a timely fashion
• Ability to understand how to communicate difficult/sensitive information tactfully both internally and externally
• Interest in effective technological solutions and a desire/ability to learn about a variety of technological concepts
• Ability to think logically and analytically to provide solutions to a variety of challenges
• Leverage AI tools to enhance productivity and efficiency, applying them appropriately to project and customer needs
• Demonstrates curiosity and openness to exploring AI-driven solutions that improve effectiveness and outcomes
• 4+ years of practical work experience in application support or technology-related project roles (Preferred)
• 1+ years of experience training individuals and groups on software applications (Preferred)
• High level of proficiency in a variety of modern software solutions (Preferred)
• Good knowledge of Internet applications, technologies, networks, and security (Preferred)
• Sufficient technical aptitude to contribute and provide technology insight (Preferred)
• Familiarity with AI-enabled productivity or collaboration tools is desirable (Preferred).

Benefits

• You will be part of a vibrant and supportive culture, with weekly team lunches.
• We are a flexible and hybrid workplace.
• You will have access to professional development opportunities.
• Be part of a global team, participate in monthly global meetings and partner with team members in different countries.
• Z-Factor: Our most celebrated value, you will work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation & continuous improvement.