Field Services Project Coordinator at SHI coordinating technical resources for nationwide services and ensuring project success. Involves client interaction and managing project timelines and deliverables.
Responsibilities
Proactively manage day-to-day operational and tactical aspects of multiple, large-scale projects from beginning to end, including client interaction and expectations.
Proactively manage changes in project scope, identify potential issues and devise contingency plans.
Evaluate potential technical resources prior to work assignment.
Plan, schedule and track field service technicians at Client sites.
Review and approve field dispatch work orders and payment to technicians upon site completion.
Effectively communicate expectations to project resources and stakeholders in a timely and clear fashion.
Assists in coordination of product delivery tracking.
Conducts regularly scheduled status calls.
Identify issues and provide recommended resolution in responding to projects.
Plan, schedule and track project timelines, milestones and deliverables using appropriate tools.
Define project scope, goals and deliverables that support client contracts.
Manage documentation and billing through project management platform.
Requirements
Bachelor’s Degree required
Familiarity with basic IT hardware and/or construction terminology
Experience dispatching and managing onsite resources - Basic
1099 marketplace experience - Basic
A+ and/or Microsoft Certified Professional (MCP)
Project management experience - Basic
PMP or other relevant project management certifications - Basic
Benefits
Health, wellness, and financial benefits to offer peace of mind to you and your family.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.
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