About the role

  • Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services (FES) division; ensuring that the program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
  • Promote a Housing First approach to shorten shelter stays, together with effective case management to stabilize families and reduce re-entry into shelter.
  • Ensure robust training is provided to staff on using a trauma-informed approach and motivational interviewing as key facets of strengths-based case management services.
  • Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
  • Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
  • Complete required paperwork in accordance with company policy.
  • Oversee scheduling, coverage, case management and housing search services provided by the program.
  • Create a climate in which all residents are empowered, respected and treated with dignity.
  • Coordinate smooth, timely transitions of families into shelter.
  • Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings.
  • Attend regular FES meetings and participate in scheduled trainings.
  • Coordinate and lead case conferences, as needed.
  • Develop beneficial working relationships with local churches, social service agencies and business leaders.
  • Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building.
  • Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree preferred.
  • Supervisory experience managing multiple people of at least 3 years.
  • Sensitivity to low-income families of diverse backgrounds.
  • Ability to work independently.
  • Flexibility in schedule.
  • Valid Driver’s license, reliable vehicle and evidence of insurability.
  • Excellent organizational and interpersonal skills required.

Benefits

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
  • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
  • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
  • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Job title

Program Manager

Job type

Experience level

Mid levelSenior

Salary

$0 - $60,000 per year

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job