Hybrid Program Manager

at South Middlesex Opportunity Council (SMOC)

• Job title: Program Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $0 - $60,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Westborough, United States

About the role

• Program Manager overseeing programmatic aspects of emergency services shelter units for Family Emergency Services division. Ensuring compliance with mission to provide safe shelter and stabilization services for families.

Responsibilities

• Oversee the overall programmatic aspects of the assigned Congregate Site and Scattered Site shelter units within the Family Emergency Services (FES) division; ensuring that the program operates in accordance with its mission to provide safe shelter, housing search, case management, and stabilization services.
• Promote a Housing First approach to shorten shelter stays, together with effective case management to stabilize families and reduce re-entry into shelter.
• Ensure robust training is provided to staff on using a trauma-informed approach and motivational interviewing as key facets of strengths-based case management services.
• Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals.
• Recruit, supervise, develop and evaluate staff by providing timely mentoring, training and performance management.
• Complete required paperwork in accordance with company policy.
• Oversee scheduling, coverage, case management and housing search services provided by the program.
• Create a climate in which all residents are empowered, respected and treated with dignity.
• Coordinate smooth, timely transitions of families into shelter.
• Prepare all required reports, grants, etc. and attend agency, regional and Department of Housing and Community Development (DHCD) meetings.
• Attend regular FES meetings and participate in scheduled trainings.
• Coordinate and lead case conferences, as needed.
• Develop beneficial working relationships with local churches, social service agencies and business leaders.
• Monitor property condition, report maintenance needs and coordinate needed repairs with Facilities Maintenance Coordinator to ensure appropriate upkeep of building.
• Ensure timely, accurate data entry into Efforts to Outcome (ETO) and maintenance of client records in accordance with DHCD regulations.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Requirements

• Bachelor’s degree preferred.
• Supervisory experience managing multiple people of at least 3 years.
• Sensitivity to low-income families of diverse backgrounds.
• Ability to work independently.
• Flexibility in schedule.
• Valid Driver’s license, reliable vehicle and evidence of insurability.
• Excellent organizational and interpersonal skills required.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.