Program Director leading Affinity Health & Dental Transformation at Manulife. Driving program success and overseeing multiple workstreams while ensuring alignment with strategic objectives.
Responsibilities
Drive end-to-end success of the Affinity Health & Dental transformation program, ensuring delivery on time, within scope, and on budget.
Partner with workstream leads and program leadership to maintain progress and resolve challenges proactively.
Integrate program roadmaps, manage cross-functional dependencies, and act as the single source of truth for status and updates.
Identify risks within and across workstreams; develop and implement mitigation strategies.
Ensure all workstream dependencies are documented, tracked, and communicated promptly when changes occur.
Support change management and business readiness efforts.
Lead program governance forums including Steering Committees, Transformation Checkpoints, and other required governance deliverables.
Provide clear, concise updates to senior leadership and collaborators on program status, risks, and decisions.
Collaborate with Tech PMO/RTE and Architecture teams to ensure solutions are scalable, sustainable, and meet business requirements.
Validate that technical designs align with program objectives and regulatory standards.
Monitor program budgets, forecasts, and resource allocations to ensure optimal utilization and cost control.
Report program performance—including financials, progress, quality, and risks—to steering committees and executive sponsors.
Requirements
Bachelor’s degree minimum
Minimum 7 years strategy and/or program / project management experience in large-scale transformations, preferably in health, dental, or insurance domains
Proven track record of managing complex, multi-workstream programs with significant business and technology components
Experience with agile methodologies ( SAFe , Scrum, Kanban) and tools (Jira, Smartsheet)
Strong leadership and collaborator management skills, with ability to influence at all levels
Strong facilitation skills with the ability to be both co-operative and collaborative while understanding when assertive and directive behavior is required
Experience with analyzing information/data and developing frameworks/ methodology to drive decision-making; strong problem solving and analytical skills
Ability to grasp business and technology concepts of increasing complexity
Good understanding of technology space, particularly FinTech
Demonstrated initiative; ability to collaborate across teams and divisions
Comfortable working in an unstructured environment where concepts and ideas will be designed and tested in an accelerated timeframe
Excellent communication skills, ability to present complex ideas clearly and experience with presentation preparation
Passion for innovation and a high degree of comfort with ambiguity.
Benefits
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans including pension and a global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
full range of statutory leaves of absence
Job title
Program Director, Affinity Health – Dental Transformation
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