Service Commercial Program Manager managing go-to-market planning in healthcare technology. Driving revenue growth and customer retention through effective service commercialization.
Responsibilities
Lead go-to-market planning and chart strategic direction for assigned portfolio
Leverage customer insights and market trends to inform business decisions
Design and execute programs to drive revenue, margin growth, and customer retention
Define effective service positioning, pricing, and promotion in partnership with local teams
Analyze customer insights and market trends to uncover opportunities for service innovation and differentiation
Own the Go-To-Market (GTM) plan for your portfolio
Develop and implement sales enablement initiatives such as training, tools, marketing collateral, and customer outreach programs
Monitor, analyze, and report on key performance indicators
Champion best practices by identifying and recommending high-impact initiatives
Provide strategic input to the region’s product marketing plans and product lifecycle management campaigns
Collaborate with other teams to analyze opportunities for improvement, overcome resource or process barriers
Requirements
Bachelor’s degree in IT, Business, Marketing, or a related discipline
Minimum of 10 years’ experience in product or service marketing within the high-tech B2B software sector
Proven ability to manage complex programs that drive commercial growth and customer engagement
Energetic, self-motivated, detail-oriented, and a natural team player
Strong customer-centric mindset with a collaborative and proactive approach
Excellent interpersonal, verbal, written, and visual communication skills, with a strong command of English
Background in healthcare technology, high-tech IT infrastructure, healthcare IT, or software companies preferred
Candidates with prior experience in cloud solutions such as Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and (IaaS) markets will have an edge
Hands-on experience in digital marketing will be an added advantage
Knowledge, experience and understanding of working within the Asia Pacific markets
Able to communicate effectively with people from different levels, and across different functions
Willing to travel
Benefits
Global community that celebrates diversity and individuality
Resources and flexibility to foster professional and personal growth
Equal opportunity employer, welcoming applications from individuals with disabilities
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