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Sales Onboarding Program Manager at Zenity, designing and improving onboarding experiences for sales teams. Collaborating across functions to enhance training effectiveness and support company growth.
About the role
- Oversee delivery and ongoing management of AsurePay Card Program, ensuring successful client implementations, operational excellence, and compliance
- Coordinate end-to-end program execution from client onboarding to steady-state operations with internal teams (implementation, operations, compliance, IT) and external partners
- Serve as operational point of contact for clients, providing updates, answering questions, and resolving escalations
- Lead partner, employer and employee activation processes including timelines, deliverables, training, and documentation
- Ensure program features are set up accurately and integrated with client systems as required
- Provide ongoing operational support and maintain service levels
- Work with issuing banks, processors, and technology partners to manage day-to-day program execution and track vendor performance against SLAs
- Collaborate with Legal and Compliance to ensure adherence to wage payment laws, banking regulations, and data privacy/security standards
- Monitor risks, implement corrective actions, and drive process improvements
- Track and report on key program metrics (adoption, issue resolution time, client satisfaction) and maintain detailed program documentation
Requirements
- Bachelor’s degree in Business, Finance, or related field (or equivalent work experience)
- 3+ years of experience in program or project execution
- Background in payroll, payments, or financial services preferred
- B2B2C experience preferred
- Proven track record in managing client-facing program delivery
- Strong organizational skills; ability to manage multiple projects simultaneously
- Fluency with GAI and AI tools to improve project tracking, management and projections
- Excellent communication and problem-solving skills
- Familiarity with pay card programs, payroll processes, or financial product implementation preferred
- PMP, Lean Six Sigma, or similar certification preferred
- Must be legally authorized to work in the US (no visa sponsorship)
Benefits
- Medical, Dental, Vision, HSA, FSA - All effective on day 1!
- Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
- 401K Program with 3% safe harbor contribution
- Employee Stock Purchase Program
- Fitness Reimbursement Program
- Self-Managed PTO
- Hybrid position (based near hub offices in Rochester, NY or Cherry Hill, NJ)
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