Senior Manager of Technical Program Management at Capital One driving complex programs in cloud operations resilience. Collaborating with cross - functional teams to deliver technological solutions with an innovative approach.
About the role
- Program Manager overseeing project management for Euna Grants software implementation and migrations. Collaborating with teams for sales development and ensuring project success within the public sector.
Responsibilities
- Supervise, mentor, and coach Project Managers, Technical Project Managers, and Associate Project Managers
- Conduct regular performance reviews, provide feedback, and establish growth plans for team members
- Foster a culture of accountability, consistency, and continuous improvement across the ECP delivery team
- Serve as an escalation point for project risks, customer issues, and delivery challenges
- Provide leadership for all ECP-managed customer projects within the Euna Grants program
- Ensure consistent execution of implementation and migration projects through formalized standards, processes, and methodologies
- Manage cross-project reporting internally (to ECP leadership, Product, and Customer Success) and externally (to customer stakeholders and steering committees)
- Develop and maintain consolidated dashboards, performance metrics, and executive reporting across all active projects
- Oversee resource management by monitoring capacity, assigning staff across projects, and informing hiring decisions
- Align delivery activities with Euna’s governance, compliance, and risk management standards
- Drive standardization of project management tools, templates, and methods across the ECP team
- Lead the development of formalized processes for customer onboarding, UAT planning, implementation workflows, and reporting
- Actively participate in new sales opportunities and expansion projects with existing clients
Requirements
- Bachelor’s degree in Business, Public Administration, Information Technology, or related field (Master’s degree preferred)
- 10+ years of professional experience in project or program management, with at least 5 years supervising or managing delivery teams
- Proven experience in SaaS delivery, enterprise software implementations, or large-scale public sector projects
- Strong knowledge of project and program management methodologies (PMBOK, PRINCE2, SAFe, or hybrid)
- Demonstrated success in cross-project reporting, resource management, and process standardization
- Experience participating in pre-sales activities, including scoping, SOW development, and feasibility assessments
- Excellent communication skills, with ability to engage effectively with executive stakeholders in government and public sector organizations
- Proficiency in Microsoft Project, Jira, Confluence, and related collaboration tools
- Ability to manage competing priorities in a fast-paced, dynamic environment
- Willingness to travel up to 25%
Benefits
- Competitive wages
- Wellness days
- Community Engagement Committee
- Flexible work day
- Health and dental benefits
- Culture committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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