ZE
Sales Onboarding Program Manager at Zenity, designing and improving onboarding experiences for sales teams. Collaborating across functions to enhance training effectiveness and support company growth.
About the role
- Responsible for the day to day operations including staff recruitment and selection, staff supervision, updating policies and procedures, insuring proper maintenance of client records in accordance with DPH standards, evaluating program design and providing budgetary oversight.
- Act as a liaison with funder and all external providers.
- Supervise and administer residential program for single women with history of substance use
- Provide program development and oversight of policies and procedures
- Foster professional development of staff
- Responsible for emergencies and crisis intervention, 24 hours a day
- Supervise effective resource referrals for clients
- Provide individual and group counseling and family meetings, as required
- Coordinate HIV/AIDS education and referrals
- Network with community providers internally and externally to maximize service delivery and reduce duplication of services
- Take on role of Programs Access Coordinator
- Manage the operational and fiscal activities of the program/department to include: staffing levels, budgets, and financial goals
- Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management.
- Complete required paperwork in accordance with company policy.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Requirements
- Minimum two (2) years administrative and supervisory experience
- Minimum three (3) years direct service experience
- If applicable, five (5) years of continuous sobriety
- Must be flexible, organized and have excellent verbal/written communication skills
- Proven knowledge of the disease concept of addiction, dual-diagnosis, and understanding of the recovery process
- Valid driver’s license and reliable transportation
Benefits
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Job title
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Degree requirement
No Education Requirement
Location requirements
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