Global Benefits Program Manager responsible for benefits programs in U.S., EMEA, and APAC. Managing delivery, compliance, and employee experience enhancement while collaborating with various teams.
About the role
- Program Director responsible for managing software implementation projects and initiatives for Intapp's top tier clients. Driving program success and customer satisfaction with strategic oversight and leadership.
Responsibilities
- Manage a complex portfolio of software implementation projects and initiatives for Intapp’s top tier clients.
- Serve as an advisor & corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives.
- Manage interdependencies across all initiatives/projects while ensuring that value is delivered on time and within budget.
- Hold the primary responsibility for program success and customer satisfaction.
- Prepare, plan, and lead Steering Committee meetings with client C-suite members.
- Provide leadership and strategic oversight to project managers and other internal stakeholders.
- Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project/software lifecycle.
- Hold regular meetings with client stakeholders.
- Assist project managers during critical project phases to ensure deadlines are met and client expectations are managed.
- Work with Intapp architects/solution engineers to maximize value and performance.
- Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders.
- Manage escalations swiftly with senior client leaders.
- Coordinate quarterly roadmap reviews with senior client stakeholders.
- Manage large subcontractors who may be supporting the Intapp team across various initiatives.
- Negotiate with senior-level management (internal and external).
- Identify and match the skills of the project team members with projects and initiatives.
- Leverage and incorporate innovative methodologies to accelerate delivery and time to value to customer.
- Identify new opportunities to add value to the client.
Requirements
- A proven track record of successfully leading the growth for a global, signature client in a geo-dispersed, matrixed organization.
- A proven track record of at least 10 years of experience successfully delivering solutions for a diverse portfolio of large complex software products & implementations.
- A minimum of 8 years of experience working in a technology-oriented company.
- Legal, Risk, Accountancy or Strategic Consulting experience a plus.
- A strong understanding of the software development lifecycle and agile methodologies.
- Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction.
- Excellent organizational and administrative skills, must be detail-oriented.
- Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment.
- Self-starter with a demonstrated ability to multi-task.
- Bachelor’s degree.
Benefits
- Professional development opportunities supported by a community of experienced professionals.
- Reimbursement for training and continuing education.
- Modern, open offices designed to inspire creativity and collaboration.
- Complimentary lunches and fully stocked kitchens.
- Comprehensive wellness programs and flexible time off.
- Family-formation benefits and support during family-building journeys.
- Paid volunteer time off and donation matching program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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