Manage a complex portfolio of software implementation projects and initiatives for Intapp’s top tier clients.
Serve as an advisor & corporate ambassador to the client executive sponsor regarding all Intapp services and support initiatives.
Manage interdependencies across all initiatives/projects while ensuring that value is delivered on time and within budget.
Hold the primary responsibility for program success and customer satisfaction.
Prepare, plan, and lead Steering Committee meetings with client C-suite members.
Provide leadership and strategic oversight to project managers and other internal stakeholders.
Ensure that Intapp solutions and initiatives remain aligned with customer strategic goals throughout the project/software lifecycle.
Hold regular meetings with client stakeholders.
Assist project managers during critical project phases to ensure deadlines are met and client expectations are managed.
Work with Intapp architects/solution engineers to maximize value and performance.
Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders.
Manage escalations swiftly with senior client leaders.
Coordinate quarterly roadmap reviews with senior client stakeholders.
Manage large subcontractors who may be supporting the Intapp team across various initiatives.
Negotiate with senior-level management (internal and external).
Identify and match the skills of the project team members with projects and initiatives.
Leverage and incorporate innovative methodologies to accelerate delivery and time to value to customer.
Identify new opportunities to add value to the client.
Requirements
A proven track record of successfully leading the growth for a global, signature client in a geo-dispersed, matrixed organization.
A proven track record of at least 10 years of experience successfully delivering solutions for a diverse portfolio of large complex software products & implementations.
A minimum of 8 years of experience working in a technology-oriented company.
Legal, Risk, Accountancy or Strategic Consulting experience a plus.
A strong understanding of the software development lifecycle and agile methodologies.
Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction.
Excellent organizational and administrative skills, must be detail-oriented.
Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment.
Self-starter with a demonstrated ability to multi-task.
Bachelor’s degree.
Benefits
Professional development opportunities supported by a community of experienced professionals.
Reimbursement for training and continuing education.
Modern, open offices designed to inspire creativity and collaboration.
Complimentary lunches and fully stocked kitchens.
Comprehensive wellness programs and flexible time off.
Family-formation benefits and support during family-building journeys.
Paid volunteer time off and donation matching program.
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