Hybrid Program Administrator / Manager of Operations

Posted last month

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About the role

  • Responsible for state-wide operations where you will build a team from the ground up
  • Develop metrics and a quality control system to understand and continually improve the experiences of both the patients and caregivers
  • Think strategically for our patients and caregivers, leveraging technology to streamline processes and improve quality of care
  • Hire, train and develop staff as the operations needs grow
  • Oversee the necessary compliance aspects of running this healthcare startup, including records of training and certifications for staff, and compliance with state laws and regulations
  • Create and enforce processes and policies that support our people doing great work, simplifying and streamlining, incorporating feedback from all levels to continually improve
  • Work with development and technology teams to oversee software adjustment to your team’s workflows
  • Build a positive work environment and culture consistent with FreedomCare core values
  • Take ownership of ensuring all policies, procedures and overall mission of your office demonstrate a complete commitment to FreedomCare’s high moral and ethical standards

Requirements

  • 5+ years of experience in management operations (healthcare, business, customer experience are all interesting areas of past experience)
  • Healthcare / home health care experience preferred but not required
  • Demonstrated ability to think outside the box, developing strategy and turning it into tangible results
  • Experience in a leadership role; able to effectively manage and motivate a team of 20+ employees
  • Passion for improving home care and for leveraging technology to improve lives
  • Ability to utilize technology to advance company initiatives
  • Energized by ambitious goals and working in a fast-paced environment
  • Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it
  • Great interpersonal skills: able to bring people along, inspire them, ask tough questions, and hold people accountable
  • Operational mastermind: identify processes that work, metrics that tell the story, and operations that scale without sacrificing quality
  • A humble leader: understand that to lead is to set an example, listen to others, and always keep learning
  • Preferred: Master's Degree in healthcare administration or business administration
  • Preferred: Experience with the homecare agency program in PA
  • Preferred: 5+ years Medicaid experience

Benefits

  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Fun company events
  • Ongoing learning opportunities to grow your career

Job title

Program Administrator / Manager of Operations

Job type

Experience level

Mid levelSenior

Salary

$100,000 - $130,000 per year

Degree requirement

No Education Requirement

Location requirements

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