Senior Complex Resolution Analyst responsible for handling complex OMNI issues and adjustments. Engaging in remediation research projects and coaching lower level professionals for effective operations.
About the role
- Product Strategy Analyst focused on delivering insights and analytics for Credit Cards Engagement and Retention. Collaborating across teams to enhance customer engagement and product performance.
Responsibilities
- Assists in the development, coordination and monitoring of products/channels.
- Interprets complex processes and analysis, anticipating stakeholder needs.
- You'll develop close working relationships with other teams involved in delivering product treatment strategies.
- Extracting your own data from source using SAS / SQL (through Google Cloud, SAS Enterprise Guide or Teradata).
- Turning your data into accurate, concise, and meaningful insight.
- Delivery of portfolio optimisation activity.
- Building 3rd party relationships to enhance data capabilities.
- Clear articulation of your insights and recommendations with senior managers and key stakeholders around the business.
Requirements
- A strong numerical background.
- Hands on experience of utilising data mining software within a complex, commercial workplace environment.
- Competency in using Microsoft Excel and PowerPoint.
- Practical experience in test and learn design, targeting and tracking of performance through to conclusion.
- Experience of developing business cases which balance value and customer experience.
- Able to effectively manage multiple relationships across both internal external stakeholders.
- Previous exposure to workplace situations which have required you to use your communication and influencing skills, to gain buy-in and support for your recommendations.
- Able to plan, prioritise & organise a diverse workload effectively.
- Degree level qualification in a numerical subject would be an advantage.
Benefits
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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