Hybrid Product Manager, Consumer Directed Health

at The Cigna Group

• Job title: Product Manager, Consumer Directed Health
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bloomfield, United States

About the role

• Product Manager driving consumer directed health solutions at Cigna Healthcare. Collaborating with sales and suppliers to innovate and improve competitive offerings in healthcare markets.

Responsibilities

• Serve as a primary CDH product consultant, providing expertise and guidance to Sales, Implementation, Product Core Solutions, Request for Proposal (RFP) team, and others.
• Serve as primary business owner for CDH Supplier Relationships.
• Partner with Cigna Supplier Management/Procurement and Legal on Supplier Contracts and work with Finance, Service Operations and Pricing/Underwriting on the on-going tracking and monitoring of CDH Solution financial viability in market across our market segments.
• Provide stakeholder insight and creative, tactical problem solving to evolve CDH solutions, working in close partnership with external supplier partners, Service Operations CDH/Consumerism Team, Core Solutions’ Product and Benefit Advisory Board (PBAB).
• Initiate pricing analysis for each product, make recommendations for street rate and breakeven pricing, secure buy-in, and drive implementation of changes across the board (sales, underwriting, pricing).
• Manage Consumer Directed Health Plan inquiries via dedicated mailboxes: monitor volumes and identify benefit trends; set best practices and operating standards for our team and partners for continuous improvement; recommend actions and benefit enhancements to keep our product offerings competitive and relevant.
• Own, evolve, and communicate CDH solution reference material and process flows, including B2B & B2C sales collateral, guidance, library of responses, intake processes, and customer communication programs/workflows.
• Partner with team, internal constituents and external supplier partners to develop new materials to address gaps and new topics.
• Facilitate client consultation and customer training as needed.
• Assess and navigate legal and regulatory considerations across a patchwork of state and federal rules to ensure the continued ability to offer compliant solutions that remains affordable, competitive, and what our clients and customers want.
• Provide education and training for matrix partners (Sales and account management, Product, Service Operations, Call / Claim) for new products and existing products.
• Ensure CDH integrated solution capabilities are accurately reflected in go-to-market materials, digital tools, and provider, client, and customer material.
• Contribute to the design, development, and implementation of team-directed, enterprise, and baseline initiatives that impact CDH Solutions, including creation and maintenance of client flyers and finalist decks, drafting of business and IT requirements within Agile project framework.
• Manage specific CDH solutions, functions, capabilities, supplier relationships and initiatives as needed.

Requirements

• Bachelor's degree required; MBA preferred
• 5+ years’ experience in insurance or healthcare industry; (Preferably experience with medical benefits, product management or medical account management)
• Excellent written and verbal communication skills, including demonstrated ability to quickly translate ideas and insights into presentation-ready documents.
• Good interpersonal skills and ability to work with personnel at all levels to achieve objectives.
• Excellent meeting facilitation and organizational skills.
• Strong strategic, financial, analytical, quantitative and interpersonal skills.
• Demonstrated ability to work in a highly matrixed environment including complex systems and processes
• Demonstrated ability to think/act strategically and influence key leaders and matrix partners
• Demonstrated ability to execute on multiple projects and excel in a results-oriented and highly matrixed environment.
• Demonstrated ability to identify and pursue market opportunities.
• Demonstrated decision-making capability
• Demonstrated ability to work with remote personnel, and external business partners/vendors/suppliers to achieve agreed upon goals and objectives
• Demonstrated problem-solving and decision-making abilities.
• Strong PowerPoint, Excel, and Word skills.

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Professional development opportunities