Hybrid Process Improvement Manager

at CDW

• Job title: Process Improvement Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $111,000 - $154,200 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, Vernon Hills, United States

About the role

• Process Improvement Manager transforming business processes at CDW using Lean, Six Sigma, and Digital interventions. Collaborating in Enterprise Business Operations to improve client relationships and financial health.

Responsibilities

• Set near- and long-term process improvement targets and ensure they are accomplished
• Define desired process improvement structure for the organization/ business function
• Utilize data and process insights to identify opportunities for process improvements, including Just Do It by leading, motivating, and driving kaizen events, green belt project, and black belt projects
• Prioritize project execution to balance productivity improvements (remove waste/ non -value add work, avoid redundant work, shift from manual to automated tasks, etc.) and outcomes (improve cash flow, fulfill the process vision with lean profitability, reduce costs, etc.)
• Ensure projects include measurable outcomes that are sustainable
• Focus on streamlining processes to reduce variation through standardized processes, and partner with upstream process owners to influence opportunities to minimize variation
• Manage multiple projects simultaneously, utilize project management techniques to stay organized and keep momentum
• Educate and promote a culture of continuous improvement
• Process management coaching, including approach to metrics & storytelling, defining and documenting processes (SOPs and process maps), standardize templates, establish best practices, define escalation paths, governance, reporting and communication, root cause analysis and solutioning
• Empower project team members and ensure they are accountable for action items
• Partner with internal teams and partners, including but not limited to IT, digital partners, analytics partners, business process owners, Genpact, etc. to achieve process improvement targets
• Serve as a change agent to pursue organizational change across teams/processes
• Build a library of process documentation, including process maps
• Run advanced analytics using excel or power BI to bring out insights for action
• Identify digitization opportunities and Build business case for implementation of digital interventions/ tools.
• Manage and build transformation pipeline

Requirements

• Bachelor’s degree with 7+ years, MBA with 5+ years, or high school diploma with 12+ years of experience in Quote-to-Cash (across sub-processes or deep expertise in one area).
• Geen Belt Certification must have, preference for Black belt certification or In progress certification with BB training complete.
• Ability to work independently, manage multiple priorities, and meet deadlines
• Detail-oriented mindset with excellent organizational and problem-solving abilities
• Strong negotiation and communication skills, both written and verbal, to effectively interact with customers and internal stakeholders
• Attention to detail and a commitment to data accuracy
• Enterprise ERP Systems experience preferred

Benefits

• Annual bonus target of 10% subject to terms and conditions of plan