Hybrid Process Improvement Manager

Posted 3 weeks ago

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About the role

  • Set near- and long-term process improvement targets and ensure they are accomplished
  • Define desired process improvement structure for the organization/ business function
  • Utilize data and process insights to identify opportunities for process improvements, including Just Do It by leading, motivating, and driving kaizen events, green belt project, and black belt projects
  • Prioritize project execution to balance productivity improvements (remove waste/ non -value add work, avoid redundant work, shift from manual to automated tasks, etc.) and outcomes (improve cash flow, fulfill the process vision with lean profitability, reduce costs, etc.)
  • Ensure projects include measurable outcomes that are sustainable
  • Focus on streamlining processes to reduce variation through standardized processes, and partner with upstream process owners to influence opportunities to minimize variation
  • Manage multiple projects simultaneously, utilize project management techniques to stay organized and keep momentum
  • Educate and promote a culture of continuous improvement
  • Process management coaching, including approach to metrics & storytelling, defining and documenting processes (SOPs and process maps), standardize templates, establish best practices, define escalation paths, governance, reporting and communication, root cause analysis and solutioning
  • Empower project team members and ensure they are accountable for action items
  • Partner with internal teams and partners, including but not limited to IT, digital partners, analytics partners, business process owners, Genpact, etc. to achieve process improvement targets
  • Serve as a change agent to pursue organizational change across teams/processes
  • Build a library of process documentation, including process maps
  • Run advanced analytics using excel or power BI to bring out insights for action
  • Identify digitization opportunities and Build business case for implementation of digital interventions/ tools.
  • Manage and build transformation pipeline

Requirements

  • Bachelor’s degree with 7+ years, MBA with 5+ years, or high school diploma with 12+ years of experience in Quote-to-Cash (across sub-processes or deep expertise in one area).
  • Geen Belt Certification must have, preference for Black belt certification or In progress certification with BB training complete.
  • Ability to work independently, manage multiple priorities, and meet deadlines
  • Detail-oriented mindset with excellent organizational and problem-solving abilities
  • Strong negotiation and communication skills, both written and verbal, to effectively interact with customers and internal stakeholders
  • Attention to detail and a commitment to data accuracy
  • Enterprise ERP Systems experience preferred

Benefits

  • Annual bonus target of 10% subject to terms and conditions of plan

Job title

Process Improvement Manager

Job type

Experience level

SeniorLead

Salary

$111,000 - $154,200 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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