Set near- and long-term process improvement targets and ensure they are accomplished
Define desired process improvement structure for the organization/ business function
Utilize data and process insights to identify opportunities for process improvements, including Just Do It by leading, motivating, and driving kaizen events, green belt project, and black belt projects
Prioritize project execution to balance productivity improvements (remove waste/ non -value add work, avoid redundant work, shift from manual to automated tasks, etc.) and outcomes (improve cash flow, fulfill the process vision with lean profitability, reduce costs, etc.)
Ensure projects include measurable outcomes that are sustainable
Focus on streamlining processes to reduce variation through standardized processes, and partner with upstream process owners to influence opportunities to minimize variation
Manage multiple projects simultaneously, utilize project management techniques to stay organized and keep momentum
Educate and promote a culture of continuous improvement
Process management coaching, including approach to metrics & storytelling, defining and documenting processes (SOPs and process maps), standardize templates, establish best practices, define escalation paths, governance, reporting and communication, root cause analysis and solutioning
Empower project team members and ensure they are accountable for action items
Partner with internal teams and partners, including but not limited to IT, digital partners, analytics partners, business process owners, Genpact, etc. to achieve process improvement targets
Serve as a change agent to pursue organizational change across teams/processes
Build a library of process documentation, including process maps
Run advanced analytics using excel or power BI to bring out insights for action
Identify digitization opportunities and Build business case for implementation of digital interventions/ tools.
Manage and build transformation pipeline
Requirements
Bachelor’s degree with 7+ years, MBA with 5+ years, or high school diploma with 12+ years of experience in Quote-to-Cash (across sub-processes or deep expertise in one area).
Geen Belt Certification must have, preference for Black belt certification or In progress certification with BB training complete.
Ability to work independently, manage multiple priorities, and meet deadlines
Detail-oriented mindset with excellent organizational and problem-solving abilities
Strong negotiation and communication skills, both written and verbal, to effectively interact with customers and internal stakeholders
Attention to detail and a commitment to data accuracy
Enterprise ERP Systems experience preferred
Benefits
Annual bonus target of 10% subject to terms and conditions of plan
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