Senior Releasing Analyst driving critical part supply solutions for Ford. Managing interfaces between supply base and logistics systems while supervising demand analysts and logistics providers.
About the role
- Process Analyst supporting documentation and operational activities for help desk improvement projects in Lima, Peru. Collaborating on IT service management and project management initiatives.
Responsibilities
- Apoyar en la documentación de procesos operativos, flujos funcionales y procedimientos del servicio.
- Elaborar actas de reunión, reportes de avance y minutas de acuerdos.
- Asistir en la preparación de presentaciones, informes y entregables del proyecto.
- Dar soporte en la revisión y seguimiento de cronogramas y planes de trabajo, bajo la guía del líder de implementación.
- Colaborar en la gestión documental y control de versiones de los entregables.
- Brindar apoyo al equipo técnico en la configuración y documentación de herramientas ITSM, tableros BI y soluciones con componentes de IA, según el alcance de los proyectos en curso.
- Participar en reuniones internas y con clientes, fortaleciendo sus conocimientos en gestión de proyectos, diseño de procesos y herramientas tecnológicas.
Requirements
- Estudiante de los últimos ciclos o egresado en Computación e Informática, Redes y Comunicaciones, Ingeniería de Sistemas, Industrial, Administración de Empresas o carreras afines.
- Conocimientos básicos en:
- ITIL v3 ó ITIL 4
- Herramientas ofimáticas (Word, Excel, PowerPoint, Visio)
- Gestión de proyectos o metodologías ágiles (Deseable)
- Conceptos básicos de Power BI e Inteligencia Artificial (IA) (Deseable)
- Herramientas colaborativas (Teams, SharePoint, Planner, OneNote)
- Capacidad de redacción técnica y organización documental.
Benefits
- PcD também é elegível para a vaga
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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