Technology Service Analyst managing high severity IT incidents for Deutsche Bank. Ensuring effective management of business impacting incidents with strong communication and process adherence.
About the role
- Clearing and Settlement Analyst supporting Trade Services processes like securities transfers and reconciliations in Bangalore. Seeking candidates with German language skills and a flexible work approach.
Responsibilities
- Successfully meeting process SLAs/productivity/quality as per the process standards.
- Get certified on all training levels of the process.
- Meet SLA’s requirements as per the agreed Service Specifications
- Meet training targets to learn process for securities transfers, matching, fails handling & confirmation of trades and non-trades, cancellations & corrections of trades, registration & deregistration of shares, cash & stock reconciliation, transaction reporting and trade investigation
- 100% completion of the assigned work with required quality and appropriate productivity
- Contact counterparts through mails/calls as per the process requirement for any clarifications.
- Performing quality checks as and when required.
- Understand the linkages between various Trades Services Processes
- Strive for process improvements.
- Responsiveness to feedback provided by Trainers/ Team Leaders
- Maintaining a professional approach to work at all times, providing prompt and appropriate responses at all levels.
- Actively participate in the team meetings and other initiatives taken by the company.
- Following company rules and standard operating procedures.
- Adhering to all Security Policies and Procedures as per business requirements
- Maintaining MIS reports, analyse data by using various reporting/presenting tools.
- Active demonstration of the company values in behaviour and attitude
- Continually up-grading domain knowledge.
- Exhibiting discipline on a personal level as well as a professional level.
Requirements
- Graduate / post-graduate
- German language (Level 3 & above for specific processes) mentioned beforehand
- 0-3 years of work experience
- Good communication skills
- Computer literate
Benefits
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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