Hybrid Problem Solving Consultant, French – English

Posted last month

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About the role

  • Respond to questions and inquiries from existing clients.
  • Handle all incoming support requests promptly and professionally.
  • Collaborate with internal teams to ensure timely and effective resolution of client issues.
  • Track recurring support trends and propose new help center topics to address common queries.
  • Adhere to the designated working hours: 10:00 AM – 7:00 PM EET.
  • Respond to existing client inquiries via email, live chat, phone, or Zoom;
  • Ensure all queries are resolved promptly and effectively, either directly or by coordinating with internal teams;
  • Support efforts to maintain low client churn rates;
  • Contribute to improving overall customer satisfaction scores;
  • Monitor recurring support issues and recommend new content for the knowledge base, online education materials, or chat-bot responses;
  • Collaborate closely with the Sales and Product teams to ensure quick resolutions and a consistently high-quality customer experience.

Requirements

  • Excellent command of written and spoken French (C level);
  • Excellent command of written and spoken English (C level);
  • Easy-going, responsible, and communicative team player;
  • Strong time management skills and a sense of ownership over tasks;
  • “Failure” isn’t part of your vocabulary;
  • Naturally curious and passionate about helping others;
  • A born problem solver.

Benefits

  • Friendly and welcoming work environment;
  • One-month initial training in Sofia, held in a modern luxury office (accommodation provided);
  • Supportive and collaborative team culture;
  • 40-hour work week;
  • Employer-paid additional medical insurance, including life and risk coverage;
  • 25 days of annual paid leave;
  • 1 extra day off for your birthday;
  • 1 additional “Recharge Day” off (typically in December);
  • 27 extra free hours during the summer season;
  • Opportunity to build your career with an internationally renowned, award-winning company.

Job title

Problem Solving Consultant, French – English

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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