Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology - driven transformations across Spain.
About the role
- Provide support to accountants and bookkeepers as a Problem Solving Consultant at Dext. Collaborate with internal teams to ensure high customer satisfaction and efficient issue resolution.
Responsibilities
- Respond to questions and inquiries from existing clients.
- Handle all incoming support requests promptly and professionally.
- Collaborate with internal teams to ensure timely and effective resolution of client issues.
- Track recurring support trends and propose new help center topics to address common queries.
- Adhere to the designated working hours: 10:00 AM – 7:00 PM EET.
- Respond to existing client inquiries via email, live chat, phone, or Zoom;
- Ensure all queries are resolved promptly and effectively, either directly or by coordinating with internal teams;
- Support efforts to maintain low client churn rates;
- Contribute to improving overall customer satisfaction scores;
- Monitor recurring support issues and recommend new content for the knowledge base, online education materials, or chat-bot responses;
- Collaborate closely with the Sales and Product teams to ensure quick resolutions and a consistently high-quality customer experience.
Requirements
- Excellent command of written and spoken French (C level);
- Excellent command of written and spoken English (C level);
- Easy-going, responsible, and communicative team player;
- Strong time management skills and a sense of ownership over tasks;
- “Failure” isn’t part of your vocabulary;
- Naturally curious and passionate about helping others;
- A born problem solver.
Benefits
- Friendly and welcoming work environment;
- One-month initial training in Sofia, held in a modern luxury office (accommodation provided);
- Supportive and collaborative team culture;
- 40-hour work week;
- Employer-paid additional medical insurance, including life and risk coverage;
- 25 days of annual paid leave;
- 1 extra day off for your birthday;
- 1 additional “Recharge Day” off (typically in December);
- 27 extra free hours during the summer season;
- Opportunity to build your career with an internationally renowned, award-winning company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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