Hybrid Problem Solving Consultant, French – English

at Dext

• Job title: Problem Solving Consultant, French – English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sofia, Bulgaria

About the role

• Provide support to accountants and bookkeepers as a Problem Solving Consultant at Dext. Collaborate with internal teams to ensure high customer satisfaction and efficient issue resolution.

Responsibilities

• Respond to questions and inquiries from existing clients.
• Handle all incoming support requests promptly and professionally.
• Collaborate with internal teams to ensure timely and effective resolution of client issues.
• Track recurring support trends and propose new help center topics to address common queries.
• Adhere to the designated working hours: 10:00 AM – 7:00 PM EET.
• Respond to existing client inquiries via email, live chat, phone, or Zoom;
• Ensure all queries are resolved promptly and effectively, either directly or by coordinating with internal teams;
• Support efforts to maintain low client churn rates;
• Contribute to improving overall customer satisfaction scores;
• Monitor recurring support issues and recommend new content for the knowledge base, online education materials, or chat-bot responses;
• Collaborate closely with the Sales and Product teams to ensure quick resolutions and a consistently high-quality customer experience.

Requirements

• Excellent command of written and spoken French (C level);
• Excellent command of written and spoken English (C level);
• Easy-going, responsible, and communicative team player;
• Strong time management skills and a sense of ownership over tasks;
• “Failure” isn’t part of your vocabulary;
• Naturally curious and passionate about helping others;
• A born problem solver.

Benefits

• Friendly and welcoming work environment;
• One-month initial training in Sofia, held in a modern luxury office (accommodation provided);
• Supportive and collaborative team culture;
• 40-hour work week;
• Employer-paid additional medical insurance, including life and risk coverage;
• 25 days of annual paid leave;
• 1 extra day off for your birthday;
• 1 additional “Recharge Day” off (typically in December);
• 27 extra free hours during the summer season;
• Opportunity to build your career with an internationally renowned, award-winning company.