Sales Support Associate maintaining high-net-worth client relationships for UMB Private Bank. Liaising with clients and supporting sales teams with various administrative and operational duties.
Responsibilities
Serve as the main point of contact for clients
Manage day to day client transactions, such as money movements, problem solving for complex client escalations, account maintenance, wire transfers
Assist Private Bankers with administration tasks such as expense reports, calendar management, maintain reports/tracking, assist with managing books of business, and organizing client events
Input data and collect documentation for loans at the direction of the Private Banker
Work collaboratively with Senior Associates on a team to resolve complex client-related issues and escalations
Manage new client onboarding process including all activities associated with account opening such as debit card, credit card, and online banking enrollment
Maintain and update Salesforce for client activities
Maintain client paperwork and electronic data files for all client relationships
Understand the client’s overall business needs and help identify value-added services that Private Bank can provide
Review activities within the job scope for sufficient controls to prevent errors, fraud, and misstatements of financial results
Comply with all bank policy and procedure
Perform account audits monthly
Maintain a high level of confidentiality with client information
Accurately transact in UMB Systems to maintain the exclusive delivery model in Private Banking
Conduct other duties as assigned
Requirements
High school diploma or equivalent
2+ years of applicable retail experience with opening deposit and loan account OR a combination of education and experience that provides an equivalent background
Ability to work M-F 8:30am- 5:30pm CT
Ability to work in the office up to 3 days a week
Strong proficiency of Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
Strong proficiency in Salesforce CRM software
Attention to detail
Ability to grasp the big picture
Highly organized and can effectively multi-task
Understanding of financial services client service best practices
Benefits
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
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