Hybrid Privacy Counsel

at Zendesk

• Job title: Privacy Counsel
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Privacy Counsel at Zendesk overseeing privacy advisory for Marketing, HR, IT, and Sales departments. Leading privacy program management and legal risk mitigation while ensuring compliance with global privacy standards.

Responsibilities

• Own all privacy advising of Zendesk’s Marketing, HR, IT, and Sales departments – Zendesk’s “data controller” activities
• Manage our privacy program with respect to these activities, including keeping our Privacy Notice sharp and up to date, meeting all consent and cookie/tracking requirements, maintaining our Binding Corporate Rules and Data Privacy Framework certifications, and supporting data subject requests
• Provide short, memorable training not just for the sake of legal compliance, but to educate and orient the company around smart data practices for the AI era
• Conduct cogent privacy impact assessments, including on new vendors engaged by your clients
• Execute to uphold our privacy program while mitigating legal risks

Requirements

• 5+ years of in-house or law firm experience, preferably at a globally distributed technology company
• A law degree and qualification to practice law in an EU jurisdiction
• Experience advising Marketing teams holistically – not only with respect to privacy risks, but also consumer protection considerations
• Experience advising on AI safety or bias laws in the hiring and employment contexts
• Experience advising on global privacy issues, including under the GDPR, anti-spam laws like TCPA, cookies regulation, and U.S. State privacy laws (CCPA, etc.)
• A proven track record of turning complex laws into simple, actionable tasks, and executing on projects with a single-owner mentality despite encountering uncertainty or challenges
• A persistent self-starter with a proactive and adaptable mindset, able to prioritize and manage multiple projects in a fast-paced environment while effectively adjusting strategy in response to shifting priorities, legal developments, and evolving risk tolerance
• Strong written and oral communication in English (other languages are a plus) and interpersonal skills, with the ability to work effectively autonomously and with cross-functional teams
• Desire to roll up your sleeves and apply a growth mindset: no task is too big or too small, all are opportunities to learn.

Benefits

• Flexible working hours
• Professional development opportunities