Hybrid Pre-Sales Solutions Engineer

at Relevance AI

• Job title: Pre-Sales Solutions Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, GraphQL, Python
• Location requirements: Hybrid, San Francisco, United States

About the role

• Pre-Sales Solutions Engineer partnering with Account Executives and Enterprise prospects for AI solutions. Building demos and handling technical evaluations in a hybrid work environment.

Responsibilities

• You’ll partner with Account Executives and Enterprise prospects to qualify use cases, lead discovery, design solution architectures, and win the technical decision.
• You’ll build high‑impact demos and POCs/POVs on our low‑code/no‑code platform (with code where it counts), validate integrations (APIs, auth), and define success criteria, timelines, and ROI.
• You’ll handle technical evaluations (RFIs/RFPs, security), package reusable assets, and ensure a crisp handoff to post‑sales with clear docs, reference designs, and LOE/SOW inputs.
• Lead technical discovery to map business goals, requirements, constraints, and success criteria.
• Design solution architectures and reference patterns; produce clear diagrams and option trade‑offs.
• Build and run high‑impact POCs/POVs: scope, success metrics, timelines, and stakeholder alignment.
• Deliver tailored demos that showcase value, ROI/TCO, and operational impact; handle objections and competitive differentiation.
• Validate integration feasibility with customer systems via APIs (REST/GraphQL), webhooks, and auth (OAuth2/SAML/JWT); create sample requests and snippets.
• Prototype agent workflows, prompts, tools, and light RAG; set evaluation and guardrails for quality.
• Respond to RFIs/RFPs and security reviews (data residency, SOC 2, SSO, network options) with crisp, accurate answers.
• Estimate implementation effort and contribute to SOWs/LOEs; ensure a clean handover to post‑sales.
• Capture customer feedback and influence product roadmap; package reusable demo assets and patterns.
• Partner with Account Executives for deal strategy, multithreading, and forecast accuracy.

Requirements

• 3+ years in Pre‑Sales/ Solutions Engineering for SaaS or platforms (Enterprise focus preferred).
• Strong customer communication and storytelling; confident presenting to executives and engineers.
• Technical fluency: APIs (REST/GraphQL), auth (OAuth2/SAML), Postman/Insomnia, OpenAPI/Swagger; hands‑on with Python for prototypes and integrations.
• Familiarity with GenAI/LLMs: prompt design, basic RAG, embeddings, vector DBs, and major model providers (OpenAI, Anthropic, Azure/Vertex).
• Experience building demo environments and POCs on low‑code/AI platforms; ability to translate business needs into practical solutions.
• Working knowledge of cloud basics (AWS/GCP/Azure), data privacy/security considerations, and responding to RFPs/security questionnaires.
• Bonus: solution diagramming (Lucid/Mermaid), MEDDICC/solution selling exposure, and creating reusable demo kits.

Benefits

• 🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
• 🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses
• 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
• 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company
• 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
• 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
• 🎉 Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag
• 🍿 Food, Drinks & Community – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.
• 🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter
• 🏓 Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone!
• 🧠 Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program