Hybrid Practice Manager – Digestive Health

at Highmark Health

• Job title: Practice Manager – Digestive Health
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Practice Manager providing oversight to a network of physician practices at Highmark Health. Improving operational efficiency and managing financial performance across multiple locations.

Responsibilities

• Provides operational and financial oversight to a network of physician practices.
• Conducts on-site assessment of practice operations to identify opportunities for improvement in the areas of operational and process improvement, including patient access, care alignment, patient satisfaction, and maximizing revenue.
• Identifies barriers and implements corrective action measures to ensure positive outcomes.
• Develops, plans, and budgets on a strategic, tactical, and operational level for and with each practice.
• Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process.
• Supervises staff, resolves problems, and implements approved disciplinary action.
• Interviews, hires, trains, and conducts performance evaluations.
• Proactively manages physician contractual obligations by ensuring appropriate level of productivity (wRVUs), standardization of physician schedules and appointment times, and compliance with the 72-hour rule and same day availability for urgent patients.
• Manages all phases of onboarding in the practice acquisition process, including providing support to new managers and physicians, establishing processes, and site preparation.
• Manages all phases of exit process for departing practices, including medical records processing, site breakdown, and staff assignments.
• Trains new managers in policies and procedures.
• Provides ongoing guidance and support to established managers.
• Works constructively with all designated physicians, leadership, and health professionals to accomplish organization and practice goals.

Requirements

• Minimum Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 5-7 years of progressively responsible experience in physician practice operations, including two years’ management experience and oversight of multiple physician practices, offices, or clinics.
• Valid driver’s license.
• Preferred Master’s degree.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options