Sales Coach improving performance of telecom sales agents through targeted coaching and feedback. Responsible for compliance, KPI tracking, and collaboration with team members in a fast - paced environment.
About the role
- Atendente de pós-vendas na Amo Promo, ajudando clientes através de diversos canais de comunicação. Propondo soluções personalizadas e garantindo a qualidade no atendimento.
Responsibilities
- Identify customer requests through messages received across different channels (chat, WhatsApp, email, and phone);
- Propose and communicate personalized and appropriate solutions for each case whenever possible;
- Respond to customers using our library of ready-made replies, adapting case details and customizing communication;
- Act as intermediary with insurers when necessary, maintaining clear, proactive, and frequent communication with customers to ensure high-quality service.
Requirements
- High school diploma
- Previous experience or interest in customer service
- Good communication skills and the ability to tailor service to the context
- Proactivity and a focus on problem-solving.
Benefits
- Medical insurance
- Dental insurance
- Home-office allowance
- Life insurance
- Meal allowance
- Food allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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