Hybrid Post-Sales Representative

Posted last month

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About the role

  • Identify customer requests through messages received across different channels (chat, WhatsApp, email, and phone);
  • Propose and communicate personalized and appropriate solutions for each case whenever possible;
  • Respond to customers using our library of ready-made replies, adapting case details and customizing communication;
  • Act as intermediary with insurers when necessary, maintaining clear, proactive, and frequent communication with customers to ensure high-quality service.

Requirements

  • High school diploma
  • Previous experience or interest in customer service
  • Good communication skills and the ability to tailor service to the context
  • Proactivity and a focus on problem-solving.

Benefits

  • Medical insurance
  • Dental insurance
  • Home-office allowance
  • Life insurance
  • Meal allowance
  • Food allowance

Job title

Post-Sales Representative

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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