Pre - Prod Engineer at IDEMIA managing card personalization solution projects, requiring technical requirements analysis and product testing.
About the role
- Technical Engineer focusing on repair management for white & brown goods in a hybrid setting between Spain and Portugal. Engaging in quality control and building repair networks.
Responsibilities
- Manage and evaluate repair reports and quotations for Spain and Portugal.
- Control costs while ensuring high-quality service.
- Liaise with repair agents and technical partners.
- Validate product replacements and monitor accounts payable/receivable.
- Build and maintain a robust repair network in Spain.
- Conduct monthly audits and assist in improving service levels.
Requirements
- Technical experience with white and brown goods (household appliances).
- Flexible, analytical, and detail-oriented mindset.
- Strong communicator and team player.
- Fluent in Portuguese.
- Advanced level of English.
- Minimum of 4 years of relevant experience.
Benefits
- Permanent contract (full-time).
- Meal vouchers.
- 26 + 7 paid vacation days.
- 40 hours/week (Mon–Fri, 9:00–18:00).
- Hybrid work: 8 days/month in the Madrid office, remote the rest.
- 100% remote if based in Portugal.
- Laptop, headset, and remote work setup provided.
- Fully remote during August and the Christmas period.
- Private health insurance after 1 year.
- Free insurance for one of your home devices.
- Free language classes, wellness, and training activities.
- Employee assistance program (legal, financial, mental health).
- Free coffee and fruit in the Madrid office.
- A young, international, and dynamic work environment with excellent working conditions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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